Pension Complaint Handler jobs

Job speichern

HSB (UK and Ireland), is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.

HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.

Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.

Job Purpose

• Delivery of claims handling activities from FNOL to settlement, driving increased levels of customer service and productivity.
• Supporting the handling of the claims losses within the HSB product offering, which includes investigating claims, establishing liability, negotiating settlement, identifying potential recovery opportunities and identifying potential fraud risks.
• Managing day-to-day claims workload to ensure delivery of excellent customer service and adherence to required processes and procedures within tight performance deadlines.
• Supporting on litigation, mediation and other claims related legal matters where required.
• Supporting the Claims Technical Manager and Claims Team Manager in maintaining a high-performance culture within the Claims team, adhering to the HSB behavioural standards.
• Managing relationships and expectations internally and with Client Companies, Intermediaries, direct insureds and third parties, to deliver service excellence throughout the lifecycle of the claim.
• Ensuring the appropriate use of third party suppliers such as Loss Adjusters and Solicitors in line with guidance set.
• Ensuring all regulatory and internal Group requirements are met throughout the claims handling process, including supporting complaints with supporting the Customer Relations Team in handling Claims complaints as required.
• Demonstrating a strong team ethic, working cooperatively to create a positive working environment and actively working to share ideas and bring solutions to help improve and drive the delivery of superior performance and a positive customer experience.

• Knowledge of commercial products, some engineering and construction, cyber or specialist commercial risks, policy wordings, indemnity principles, and coverage interpretations.
• Experience in claims handling within commercial products, engineering, construction, cyber, or specialist commercial lines.
• Awareness of the regulatory, legal, and compliance requirements relating to claims management.
  
• Strong relationship building skills, with experience working collaboratively with Insurer Partners.

Qualifications and Educational Requirements

• Professional insurance qualifications, or working towards them, such as: CII Diploma or Advanced Diploma (ACII) or relevant insurance or claims‑related accreditations. Desired.
• Strong technical claims background gained within engineering, construction, or specialist commercial lines preffered.

• 25 days Annual Leave + Bank Holidays + Well-being days
• Up to 13% Pension contribution
• Eligibility for an Annual Bonus
• Private Medical & Dental
• Life Assurance
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
• Study & continuing Professional Development Support
• Hybrid Working