Practice Manager jobs in Oakham

An exciting opportunity has arisen for an Operations Manager to join our expanding team in and around Leicester, Nottingham and surrounding areas.

Are you a talented, self-motivated and values driven individual with the drive to succeed and the ambition to effect positive change?

Are you seeking a challenging and fulfilling role in a friendly, and supportive company where you are empowered, your talents are nurtured, and you will be inspired to make a difference?

If so, we have the perfect opportunity for you to come and join our like-minded team!

To provide the highest standards of effective operational support and management to support Alina Homecare in developing the named regional network of established, maturing and start up branches and in doing so:

· deliver consistently high-quality services;

· support regional growth with new start up branches within Alina Homecare’s strategic aims and timescales

· operate in a highly supportive yet disciplined environment;

· ensure full compliance with CQC, Alina Homecare and Local Authority quality standards and policies across the branches; and

· achieve financial and growth targets (as set by the Executive Committee of Alina Homecare (EXCO)) on a sustainable basis with no negative impact on the quality of our services.

Major Managerial Functions

· To provide operational support and delegated line management responsibility for the named branch network for Alina Homecare.

· To project manage and deliver the launch of greenfield sites at a pace agreed with the Regional Operations Director, which may include functions, such as:

· Recommending suitable geographical locations via an Initial Business Plan to gain EXCO approval; and

· Developing a marketing plan for recruitment and business development.

· To accept, on an interim basis, Branch Management responsibility in the absence of a Registered Manager through illness, incapacity, incapability, vacancy or extended leave periods.

· In extremis, to accept Registered Manager responsibility for such branches through formal registration with CQC.

· To develop a robust branch level recruitment pipeline to ensure that growth targets for Alina Homecare can be safely achieved.

· To prepare and deliver detailed reports on the business to EXCO, Commissioners, CQC and as otherwise directed by the EXCO.

· To attend Alina Homecare’s regular Senior Management meetings and establish regional management meetings for Branch Managers at such frequency as shall be required by EXCO.

· To play an active role in the Alina Quality Management Committee when requested.

· To deliver ad hoc ‘Operational Projects’ as requested by the Regional Operations Director.

· To work in liaison and collaborate with other Alina departments (i.e. Quality, Recruitment, Marketing, Training etc) to ensure the effective running of all aspects of Alina Homecare.

· To drive business development and achieve financial and geographical service expansion targets for growth.

· To ensure that the services are fully compliant with the Care Act 2014 and conform in all respects with the standards and requirements of CQC, any relevant Local Authority and all internal policies and quality KPI standards.

· To ensure that all relevant management level training is monitored, recorded and that Branch Management staff receive mandatory induction training, annual updates and personal development support as appropriate.

· To take an active part in on call and emergency care responsibilities as required, both at Branch (in extremis) and Regional Level.

· To embed in the branches a culture of continuous improvement where feedback is sought from customers and staff and then acted upon.

· To deploy to other Alina Homecare branches to provide additional management support as required.

· To closely monitor the sales and business development activities of the branches, ensuring that branch managers and office staff are appropriately trained and that they take an active role in generating and converting new business leads.

· To carry out such other responsibilities as EXCO may lawfully require from time to time.

Level of Autonomy

The role holder works closely with the Regional Operations Director, EXCO and the heads of department and accepts delegated line management responsibility for the Branch Managers from the Regional Operations Director while keeping the Regional Operations Director fully informed of all material matters.

External Representation of Alina Homecare

The Operations Support Manager will hold key relationships with senior executives from third party organisations including CQC, local authorities, private businesses and customers. The Operations Manager must conduct themselves, and dress, in a professional style always remembering that they are at all times ambassadors of Alina Homecare.

Person Specification

Job Knowledge, Skills, Attitude and Previous Experience

· Exceptionally well organised individual with proven leadership, management and administration experience.

· Flexible and willing to embrace change.

· Operations Manager or Multi-Site managerial experience for a minimum of 2 years.

· Managerial experience for a minimum of 5 years

· Social Care Management Experience for a minimum of 3 years.

· Ability to communicate effectively at all levels.

· Good organisational and time management/prioritisation skills.

· Excellent interpersonal and people management skills.

· Excellent self and team motivational skills with an ability to handle conflicting and competing priorities.

· Accept the 24/7 nature of the role given that care services are provided by Alina Homecare 365 days a year.

· Be able to deal with potentially stressful, deadline driven situations.

· Able to work in a transparent, non-political manner within a strongly values-led organisation.

· Have reliable transport (car driver) and be prepared to travel extensively in the fulfilment of the role.

Competencies

· Positive influencing of colleagues to meet and achieve deadlines.

· Drive and determination to achieve results.

· Competent with Word, PowerPoint, Excel, Care Scheduling and Electronic Monitoring Systems. Open to learning and using new systems as used within the organisation.

· Ability for high level planning and organising of day-to-day activities to achieve results.

· Ability to understand and interpret management accounts to the extent necessary to professionally manage the branch operations.

Qualifications (either currently has or is willing to work towards)

Level 5 Diploma (or previous equivalent) in Health and Social Care, Registered Managers Award or suitable professional experience

You’ll enjoy…

• Salary - competitive
• Annual Bonus - Up to 5k per bonus opportunity per year*
• 24/7 wellbeing support - health & mental wellbeing support for you & your family
• Exclusive staff discounts - big deals on top brands
• Opportunities - to develop & grow with us
• Up to 33 days Paid holiday* & training - supporting you & your career
• Pension - helping prepare for your future
• Contract type: Permanent & Full time
• Central Support - Experienced colleagues make up Team Alina!

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Health & wellbeing programme
• Work from home

Experience:

• Social Care: 1 year (preferred)
• Operations Manager or Multi-Site managerial : 2 years (preferred)
• Managerial : 5 years (preferred)

Licence/Certification:

• Drivers Licence and Transport (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person