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Job details
Full job description
Field Service Engineer Inkjet – UK (West Midland)
Job description
- Repair and maintain customer equipment effectively and efficiently.
- Carry out pre installations and installations.
- Provide remote call pre-qualification and attempt remote fix wherever possible.
- Document and report technical issues where necessary; Ensure logging & closure of calls.
- Support the customer in the field mainly in UK/IE, occasionally in Europe.
- Maintain technical and professional expertise, proactively identifying learning opportunities for self and the team through knowledge sharing and attendance of training sessions.
Profile
- Technical Expertise: Bachelor’s degree within a technical field or qualified by experience in providing service / managing repairs and installations on Wide Format printing equipment (or similar) is desirable
- Demonstrated Remote Experience: Proven track record of thriving in a customer facing work-from-home/field-based role or independent environment.
- Self-Motivation: A highly driven mindset with the discipline to maintain focus and meet deadlines without direct supervision.
- Communication Skills: Proficient written and verbal communication skills in English; you know how to transform technical information and instructions in an easy to understand and concise language
- Problem-Solving and Initiative: Identify areas for improvement and implement solutions
- IT Skills: Working understanding of common Office IT Applications (MS Word, Excel, email, etc.) Networking, operation system / IT skills are desirable.
- Travel: Must be prepared to travel to visit client sites across UK and Ireland. A valid UK driving licence is required; a company car or travel allowance is provided.
What we offer
- A dynamic global organization with a history of innovation and strong product portfolio.
- A challenging environment combined with a supportive management structure.
- Career development and growth.
- A competitive salary and benefits package
- A friendly work environment with dedicated professional colleagues.
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About the company
Agfa is a leading supplier to the printing industry. All over the world, we supply sign & display as well as other companies with a range of highly productive and versatile solutions, wide-format inkjet printers and dedicated inks, in addition to workflow automation software. We also serve various industries by deploying our state-of-the-art inkjet inks in printing solutions that are integrated into existing manufacturing processes.