Private Hospitals jobs in Scotland

About Edinburgh Urology Specialists

Edinburgh Urology Specialists is a leading group of Consultant Urological Surgeons

providing specialist private urological care across Edinburgh. We work closely with

leading private hospitals, including Spire Murrayfield Hospital and Nuffield Health

Edinburgh Hospital, to provide patients with high-quality, personalised care throughout

their treatment journey.

As our practice continues to grow, we are looking for an organised, professional and

approachable Patient Care Coordinator to join our team.

This is a varied and rewarding role at the heart of our service. You will work closely with

Consultant Surgeons, clinical teams, hospitals, insurers and patients to ensure that

every aspect of the patient journey is coordinated efficiently, professionally and with the

highest level of care.

The Role

As Patient Care Coordinator, you will take responsibility for coordinating patients from

initial referral through consultation, investigation, treatment and follow-up.

You will provide a combination of patient coordination, medical administration and

Consultant support, ensuring that clinics and surgical pathways run smoothly and that

patients receive a seamless, professional and reassuring experience at every stage.

The role would suit someone who enjoys working in a busy environment, is highly

organised, has excellent attention to detail and takes pride in delivering outstanding

patient service.

Key Responsibilities

Patient Coordination and Care Pathways

Coordinate patients throughout their treatment journey, from referral and initial

consultation through investigations, procedures and follow-up

Monitor patient pathways and waiting lists, ensuring actions and appointments

are followed up promptly

Process referrals from healthcare professionals and ensure relevant information

is available to the Consultant team

Prepare clinic lists and ensure patient notes, investigations, scans and results

are available ahead of appointments

Communicate with patients by telephone and email, providing clear, professional

and empathetic support throughout their care

Respond to patient queries efficiently, escalating clinical matters to the

appropriate Consultant or clinical team when required

Provide patients with clear information regarding appointments, investigations,

procedures and administrative arrangements

Consultant and Medical Administration

Manage Consultant diaries, clinic schedules and surgical bookings

Coordinate theatre and treatment room bookings with relevant clinical and

administrative teams

Prepare, format and distribute clinical letters, reports, referrals and other

correspondence

Maintain accurate and up-to-date patient records and electronic medical records.

Ensure correspondence, results and other relevant documentation are appropriately

recorded and followed up

Provide effective administrative and secretarial support to Consultants and wider

healthcare teams

Liaise with hospitals, clinics, GPs and other healthcare professionals to coordinate

patient care

Assist with the preparation and organisation of Consultants’ clinics, meetings and other

clinical activities

Private Healthcare and Insurer Liaison

Occasional liaison with private medical insurers regarding patient authorisations,

treatment arrangements and related administration

Support the administration of self-pay and insured patient pathways when necessary

Assist with billing and invoicing processes

Ensure relevant financial and administrative information is accurately recorded and

communicated

Liaise with patients regarding estimates, authorisations and other non-clinical aspects of

their treatment where required

General Administration

Maintain a high standard of confidentiality when handling sensitive patient information

Ensure all records and documentation are accurate, complete and maintained in

accordance with relevant data protection and confidentiality requirements

Use electronic patient record and practice management systems efficiently and

accurately

Prioritise and manage competing demands effectively in a busy clinical environment

Contribute to the development and improvement of administrative processes as the

practice continues to grow

Work collaboratively with colleagues and provide support across the practice when

required

About You

We are looking for someone who is professional, organised, approachable and

genuinely committed to providing an excellent patient experience.

You will ideally have:

Previous experience in medical administration, medical secretarial work, patient

coordination or a similar healthcare environment (audio typing not required)

Excellent organisational and time-management skills with the ability to manage multiple

priorities

Strong written and verbal communication skills

Excellent attention to detail and a high level of accuracy

Strong IT skills, including Microsoft Office applications, Zoom, Google Workspace

Confidence communicating with patients, Consultants, GPs, hospitals and other

healthcare professionals

The ability to work independently, use initiative and prioritise workload effectively

A calm, professional and empathetic approach when dealing with patients, including

those who may be anxious or distressed

A strong understanding of confidentiality and the importance of handling sensitive

information appropriately

A positive, flexible and team-oriented approach

Experience of private healthcare, medical terminology (urology), electronic patient

record systems and private medical insurance processes would be advantageous, but is

not essential as in-house training will be provided.

We are particularly interested in candidates who can demonstrate excellent transferable

administrative, organisational and customer-service skills and who are keen to develop

their knowledge of specialist private healthcare.

What We Offer

£16.20 per hour (£31,590 per annum based on 37.5 hours per week)

Monday to Friday, office hours 08:00 – 16:00

Hybrid working, subject to service requirements

Annual performance-related bonus

Contributory pension scheme

Annual leave allowance

Job-sharing opportunities may be considered for suitable candidates

A supportive and professional working environment

The opportunity to work closely with leading Consultant Urological Surgeons

A varied specialist role combining patient coordination, medical administration and

Consultant support

The opportunity to develop your knowledge and experience within a growing private

healthcare practice

Why Join Us?

This is an opportunity to become an integral member of a growing specialist healthcare

team where your organisation skills, communication and attention to detail will directly

contribute to the patient experience.

You will work closely with experienced Consultant Surgeons and healthcare

professionals while developing valuable experience across patient coordination, medical

administration and private healthcare.

If you are looking for a role where no two days are quite the same, where you can make

a genuine difference to patients, and where professionalism and excellent service are

valued, we would love to hear from you.

Pay: From £16.20 per hour

Expected hours: 37.5 per week

Benefits:

• On-site parking

Work Location: Hybrid remote in Edinburgh EH11 3UY