Private Medical Secretary jobs

About Us

The Patient Hub is a patient-focused healthcare service committed to delivering high-quality, personalised care in a professional, welcoming and supportive environment.

We are looking for an experienced, organised and enthusiastic Medical Secretary / Patient Coordinator to join our team at our Oxted location. This is an excellent opportunity for someone who enjoys working in a busy healthcare environment, takes pride in providing exceptional patient service and has excellent administrative and communication skills.

Key Responsibilities

• Provide professional, friendly and efficient administrative support to clinicians and patients.
• Manage patient enquiries via telephone, email and in person, ensuring an excellent patient experience.
• Coordinate appointments, referrals, investigations and follow-up care.
• Prepare and manage medical correspondence, including clinic letters, referrals and reports and eRS referrals
• Liaise with consultants, GPs, hospitals and other healthcare professionals.
• Maintain accurate and confidential patient records using electronic healthcare systems.
• Support clinicians with diary management and clinic administration.
• Assist with patient registrations, payments and general reception duties where required.
• Ensure patient enquiries and administrative tasks are handled promptly and professionally.
• Support the smooth day-to-day running of The Patient Hub.

About You

Essential:

• Previous experience in a medical secretary, healthcare administration or similar patient-facing role.
• Excellent written and verbal communication skills.
• Strong organisational skills and exceptional attention to detail.
• Confident using computers, electronic records, eRS, and Microsoft Office.
• A professional, compassionate and approachable manner.
• Ability to manage multiple tasks and prioritise effectively.
• Understanding of patient confidentiality and data protection.
• A proactive attitude and willingness to support colleagues.

Desirable:

• Experience working in private healthcare, GP practices or specialist clinics.
• Knowledge of medical terminology.
• Experience with electronic patient management systems.
• Experience handling private patient appointments, referrals and payments.

What We Offer

• Competitive hourly rate of £15–£18, dependent on experience.
• A welcoming and supportive team environment.
• The opportunity to work in a growing, patient-focused healthcare organisation.
• Varied and rewarding responsibilities.
• Opportunities for professional development as the service grows.

Location

This position is based on-site at Well Life Clinic Oxted, Surrey.

Applicants must be able to travel reliably to Oxted.

How to Apply

Please submit your CV and a short covering statement outlining your relevant experience and why you would like to join The Patient Hub.

We are looking for someone who will be a positive, professional and reliable member of our team and who shares our commitment to outstanding patient care.

Pay: £15.00-£18.00 per hour

Benefits:

• Employee discount

Experience:

• Customer service: 3 years (preferred)
• Healthcare : 2 years (preferred)

Work Location: In person