Skip to main content
Post your CV and find your next job on Indeed!

Railway Customer Service Assistant jobs

Sort by: -
    • Knowledge of operational railway environment.
    • You'll work closely with a wide range of internal and external stakeholders, helping to deliver a reliable railway…
    • View all Network Rail jobs - Milton Keynes jobs - Maintenance Assistant jobs in Milton Keynes
    • Salary Search: Planning Assistant (Infrastructure Maintenance) salaries in Milton Keynes
    • See popular questions & answers about Network Rail
    • Understanding of conditions of service applicable to rostering.
    • You will be placed on a training course to ensure you have all the skills needed to excel in the…
    • 28-day annual leave with the option to buy and sell days.
    • 75% discount of leisure travel for you and your family.
    • 5 days paid volunteer or carers leave.
    • Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them…
    • Free duty and leisure travel on SWR services for employees.
    • You will provide the most up to date travel information for our customers and assist them in…
    • This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
    • Exceptional levels of customer service, each and every time - you will be a role model for others to follow.
    • Confidence to make decisions in a customer focused…
    • On a day to day basis you will be in the Ticket Office and proactively finding the right ticket for our customers while delivering excellent customer service to…
    • These roles operate across a 24-hour service.
    • Due to shift times, you must live locally and have independent transport to ensure you can arrive for early shifts…
    • Exceptional levels of customer service, each and every time - you will be a role model for others to follow.
    • Confidence to make decisions in a customer focused…
    • Demonstrable experience of managing customers effectively in difficult environments.
    • Able to make decisions in a customer focused manner and carry out…
    • As a RCO/Gateline Assistant, you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime…
    • A track record of delivering exceptional customer service in a transport industry.
    • Ensure that there is sufficient Train Crew available to provide the day-to-…
    • Providing the highest possible standard of advice, information and service to our customers.
    • Exceptional levels of customer service, each and every time - you…
    • Be passionate about providing amazing customer service.
    • You'll provide a consistent and high-quality customer experience for our customers in a front line role…

People also searched:

train
train driver
train station
trainee
trainee train driver
coordinator
customer
customer success
executive assistant
junior
Network Rail logo
Planning Assistant (Infrastructure Maintenance)
Network Rail
·
3.6
Milton Keynes
•
Hybrid work
Apply on company site

Job details

£25,409 - £39,545 a year
Free or subsidised travel, Annual leave, Employee discount, Company pension, Paid volunteer time, Private medical insurance
Permanent, Full-time
Hybrid work in Milton Keynes

Full job description

Who We Are

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here . We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .


West Coast South: Keeping Britain Moving ¿

Stretching from Crewe to London Euston, West Coast South is part of Europe's busiest mixed-use railway-moving millions of passengers and 10% of the UK's freight each year. With over 1,000 miles of track and 64 stations, it's a vital link between major cities and local communities.

As part of the North West & Central region , we serve 1.3 million passengers daily and move 700,000 tonnes of freight weekly-covering a quarter of the national network.

About the role

Every day will be different, but you can expect to be involved in the following activities:

As a Planning Assistant, you'll support the Delivery Unit Planning team to coordinate access, resources and possessions, ensuring maintenance activities are planned efficiently, safely and effectively. You'll work closely with a wide range of internal and external stakeholders, helping to deliver a reliable railway for passengers and freight customers alike.

This is a fantastic opportunity to develop your planning and coordination skills in a fast-paced environment responding to faults, defects and unplanned work at short notice, so the ability to remain calm under pressure and react quickly to changing priorities is key. From supporting emergency works and schedule changes to maintaining critical planning systems and producing reports, you'll be at the heart of operational delivery, helping the team respond to challenges and keep the railway running smoothly.


Key Responsibilities:

  • Support the Delivery Unit Planning team with day-to-day planning activities.
  • Assist in producing possession plans and resource schedules.
  • Process access and resource planning requests in line with agreed procedures.
  • Maintain accurate planning systems, records and documentation.
  • Coordinate and optimise resources to support efficient maintenance delivery.
  • Provide support for plan changes and emergency works.
  • Build strong relationships with internal and external stakeholders.
  • Prepare reports and planning information as required.

Additional Role Requirements:

This role will be based out of Bletchley DU.

Hybrid working: For positions that permit hybrid arrangements, employees are expected to work from a Network Rail location for 60% of their weekly hours, typically 3 days for full time roles, pro-rata for part-time


What's in it for you:

Salary : Band 6, Circa £26,988 - £32,289, dependent on experience. For more information about our pay framework refer to your pay .

Here are a few of the benefits we offer:

  • 28-day annual leave with the option to buy and sell days
  • Choice of pension schemes
  • 75% discount of leisure travel for you and your family
  • Private Healthcare
  • 5 days paid volunteer or carers leave
  • Up to 75% subsidised Rail and Underground travel
  • Gym Pass -access to gyms across UK
  • My Benefits platform- giving national and local retail discount

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

Your experience and skills

In order to be successful in this role, we would like you to have/to be:


  • Knowledge of access planning processes and systems
  • Knowledge of relevant standards and procedures
  • Knowledge of operational railway environment
  • Good geographical knowledge
  • Good interpersonal, communication and organisational skills

We would also like but it isn't crucial to have/to be:


  • Knowledge of maintenance processes and techniques
  • Knowledge of Maintenance Planning Systems

Key Information

Vacancy Details

Number of Positions:
1
Contract Type:
Permanent
Hours:
Full Time
Salary:
£25,409 - £39,545
Location:
Bletchley Renewals, Milton Keynes
Closing Date:
17-SEP-2026
Job Category:
Administration & Secretarial
Function:
North West & Central Region
Organisation:
BO ISM Bletchley Indirect (850036) G2

Location Map

Let Employers Find YouUpload Your Resume