Railway Customer Service Assistant jobs

Train Dispatch JD

Berry Recruitment is part of the Berry Recruitment Group, a highly respected organisation based in St. Albans, Hertfordshire. Since our inception, our aim has been to locate talented individuals and combine them with entirely suitable client opportunities. The key to achieving this is that we take pride and pleasure in our work. Our Recruitment Consultants are professional but also friendly in their approach and we treat every candidate and client with absolute respect. Our successful rail division has a great opportunity, so please read on below for more information!!

If you are hungry for success and have a desire to provide the very best passenger experience on our railway network then read on...

We require applicants to have the following Skills & Experience:

Experience of face to face customer service Experience within the transport / railway industry (Preferable)
Experience in Train Dispatch or an understanding of the role and what it entails is essential
Must be a serious, articulate individual, with excellent communication and interpersonal skills
Must have the ability to remain calm under pressure and understand the nature and complexity of this safety critical role
Must be well presented and physically fit - comfortable working on their feet for a full shift (4-12 hours)
Must be flexible with work start / finish times - including early, late & weekends

Free train pass provided so won't cost you anything to go to the various stations of work.

You will always work at different locations.

Morning, afternoon, evening and night shifts.

You will need to be flexible and work weekends too when required.

Job Description & Responsibilities:

Responsible for the safety and well-being of all passengers boarding and disembarking from trains.
Make sure that trains leave the station safely and on time.
You will be working in a busy, safety critical environment therefore you must understand the importance of staying focused and attention to details.

Full training is provided:

Process:

you would be invited to come for a train dispatch concentration test (TDCT)and Customer Service Situation Test (CSS).

If you pass the concentration test, we will then book you in for the drug & alcohol test plus medical. This will happen on either same day or the day after.

For those who pass (TDCT and D&A/Medical) - You will then be offered a place on our train dispatch course starting soon. The course is paid.

If this job is for you and you can meet the above criteria and dates - then please apply for this role asap.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.