Receptionist Within jobs in Staffordshire

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Corporate Receptionist (Evening Shift)Based: On client site Rolls-Royce, Derby D24
Hours: 15 hours per week (Monday to Friday 4:00 PM - 7:00 PM)

JLL empowers you to shape a brighter way
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward
Role Purpose
We are seeking a highly self-motivated and passionate Corporate Receptionist to manage our evening operations at our Derby site. You will serve as the primary point of contact for visitors and employees during the transition from business hours to evening operations, ensuring exceptional customer service while maintaining building security and preparing facilities for the next business day.
In this role, you will take ownership of the front-of-house experience during evening hours, manage building closedown procedures, and support the facilities management team in providing a great workplace experience. Your ability to work independently, proactively resolve queries, and maintain the highest standards of presentation and service will be the cornerstone of your success.

What this job involves:
Reception & Customer Service
Provide exceptional levels of customer service, ensuring guests receive an excellent welcome
Act as meet and greet for late visitors, clients, and employees
Record all visitors and issue security passes to external guests and contractors
Answer and direct incoming calls professionally and efficiently
Handle enquiries, requests, and concerns in a timely and effective manner
Process incoming and outgoing mail and courier items
Maintain a neat and organized reception area with immaculate presentation standards
Evening Building Coordination
Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing
Conduct comprehensive security sweeps of the building before security personnel arrive for lock-up
Make decisions and communicate effectively with staff working outside of core business hours
Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue
Support Emergency Evacuation procedures and take the lead in managing evacuations if required
Meeting Room Management & Preparation
Check all meeting rooms at end of day and prepare for the following day's bookings
Ensure all meeting, conferencing and event spaces are set to a defined standard including dividing rooms and reconfiguring furniture
Prepare client meeting packs and materials
Complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
Ensure meeting rooms are stocked with necessary supplies (stationery, water, refreshments)
Process meeting room requests for the following day
Facilities & Maintenance Support
Efficiently report any maintenance, IT, or Health and Safety concerns
Raise work requests through the system for maintenance and cleaning issues
Check all AV/IT equipment and raise any issues for resolution
Manage site stationery supplies as needed
Keep records of any issues, feedback, and service requests for the management team
Administrative Support
Carry out basic administration tasks to support the business
Manage visitor car parking bookings where required
Update meeting room booking systems
Maintain accurate logs and records
Person Specification
Previous Front of House or Reception experience, ideally gained within a corporate or 5-star hotel environment
Passionate about exceptional customer service
Excellent communication and interpersonal skills with the ability to effectively communicate with diverse stakeholders
Strong attention to detail and organizational abilities with exceptional multi-tasking skills
Ability to work independently with minimal direction and make confident decisions
Able to interact with all levels of personnel, including senior executives
Professional appearance and demeanour with immaculate personal presentation
Reliable and punctual with a flexible and proactive approach
Comfortable conducting building security checks and managing emergency situations
Able to move heavy/bulky items safely
Computer literate (Word, Excel, Outlook)
Clear understanding of Health & Safety practices
Desirable Skills
Experience in tenant relations, property management, or customer service
Previous experience with visitor management and booking systems
Understanding of Audio Visual and IT systems with ability to explain this accurately to customers
Working knowledge of Microsoft Office software
A keen interest in AVIT and electrical appliances
Basic facilities coordination experience
Personal Attributes
Proactive and solution-focused with a "can do" attitude
Strong team player with a commitment to support colleagues
Trustworthy and security-conscious
Ability to handle complaints and difficult situations in a patient, calm and effective manner, escalating where appropriate
Enthusiastic and conscientious approach to all tasks
Customer focused with the ability to build positive relationships
Be innovative, identifying improvements and smarter ways of working
Professional and discreet when handling confidential matters

This role offers an excellent opportunity for someone seeking part-time hours with important responsibilities in maintaining our professional building standards during evening operations. You will play a crucial role in ensuring our Derby site transitions smoothly from business hours to evening closedown while maintaining exceptional service standards.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Corporate Receptionist, we invite you to join our team and make a lasting impact

#LI-DW2

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.