Receptionist jobs in Durham

KL Talent Solutions is recruiting a Sales & Customer Support Coordinator on behalf of an established and growing manufacturing business based in Durham.

This is a brilliant opportunity for someone who enjoys dealing with customers but also has a strong commercial head on their shoulders.

You’ll sit at the centre of the sales and customer journey – capturing new enquiries, keeping opportunities moving, following up with customers and making sure quotations, information, actions and responses don’t stall.

We’re looking for someone who is bright, bubbly, confident on the phone and seriously organised. Someone who is comfortable picking up the phone rather than hiding behind emails, enjoys speaking with customers and gets satisfaction from keeping things moving.

This isn’t a hard-sales role and you won’t be expected to technically estimate or schedule work. Instead, you’ll provide the organisation, communication and follow-through that helps the commercial team convert opportunities into orders.

What You’ll Be Doing

You’ll work closely with the sales, commercial and scheduling teams, taking ownership of the coordination surrounding customer enquiries and live opportunities.

Your responsibilities will include:

• Logging and qualifying incoming sales enquiries, capturing key information including the customer, project, potential value, required date, tender status and next action.
• Maintaining an accurate, live record of quotations and opportunities, ensuring every opportunity has a clear owner, next step and follow-up date.
• Speaking directly with customers to obtain missing information, clarify requirements and gather factual project updates.
• Making proactive outbound calls to customers to follow up enquiries, quotations and agreed actions.
• Arranging follow-up conversations between customers and the Business Development Manager or commercial team.
• Tracking outstanding customer queries, design information, approvals and promised responses through to resolution.
• Fielding incoming project calls and making sure they are allocated to the correct person and stage of the internal process.
• Keeping CRM, ERP and other internal systems accurate and up to date.
• Coordinating information between customers and internal departments.
• Making sure agreed actions are actually followed through – internally and externally.
• Supporting the commercial team with customer and opportunity administration.
• Providing the Commercial Manager and wider team with a clear weekly view of live opportunities, overdue actions and orders likely to convert.
• Building strong relationships with customers and providing a professional, responsive service throughout.
• Spotting where something hasn’t been followed up and taking ownership of getting it sorted.

About You

We’re not looking for a traditional receptionist and we’re not looking for a hardcore salesperson either.

The sweet spot is someone with experience in sales support, commercial administration, customer service, account coordination, internal sales or a similar B2B role who understands that good customer service and good commercial support go hand in hand.

You’ll need to be:

• Confident and professional on the telephone.
• Comfortable making proactive outbound calls.
• Naturally personable, enthusiastic and good with people.
• Commercially aware and interested in how enquiries progress into orders.
• Highly organised with excellent attention to detail.
• Disciplined when it comes to updating systems and maintaining accurate information.
• Confident using CRM/ERP systems, databases and Microsoft Office.
• Proactive – you won’t need someone constantly reminding you what needs chasing.
• Comfortable taking ownership and following something through from start to finish.
• Able to juggle several enquiries, customers and priorities at the same time.
• A strong communicator, both verbally and in writing.
• Someone who notices when something has gone quiet and does something about it.

Experience within manufacturing, engineering or another B2B environment would be advantageous, but it isn’t essential.

For this business, personality and attitude matter. They want someone bright, switched on and enthusiastic who can build rapport with customers while keeping the commercial detail behind the scenes organised.

Why This Role?

This isn’t a position where you’ll simply answer the phone, take a message and pass it on.

You’ll become an important link between customers and the commercial team, with genuine visibility across enquiries, quotations and upcoming work.

There is also substantial room to grow within the business. For someone ambitious who learns the company, its customers and its commercial processes, there is real opportunity to develop beyond the initial scope of the position.

If you’re the person who naturally thinks “I’ll chase that”, “I’ll find out what’s happening” or “that customer is still waiting for an answer”, you’ll probably fit in very well here.

Interested?

Apply through KL Talent Solutions Ltd or get in touch confidentially to find out more.

All applications will be handled confidentially by KL Talent Solutions Ltd.

Work Location: In person