Receptionist jobs in Oxfordshire

Audley Dental Solutions is a private dental practice offering specialist and general services. We pride ourselves on delivering high-quality, patient-centred care in a warm and welcoming environment. We’re looking for a confident, organised and caring person to be the first point of contact for our patients and to help them feel supported at every stage of their treatment journey. Dental nurses are welcome to apply if they would like an primary administrative role with the potential of some nursing built into the role.

The Role

As our Receptionist and Care Coordinator, you’ll be the face and voice of the practice. You’ll manage the front desk and keep the day running smoothly. You’ll also guide patients through their treatment plans, answer their questions and help them feel confident about the care they receive.

Reception

• Welcome patients warmly in person and by phone, email and messaging
• Manage the appointment diary efficiently, minimising gaps and late cancellations
• Check patients in and out, take payments and process card transactions
• Keep patient records accurate and up to date, in line with GDPR and confidentiality requirements
• Handle enquiries, complaints and urgent or emergency appointment requests calmly and professionally

Care coordination

• Talk patients through their treatment plans, costs and payment options in a clear, sensitive way
• Follow up with patients who have outstanding treatment or overdue recalls
• Support patients who are anxious or have additional needs
• Book and track referrals and treatment follow-ups
• Work closely with the clinical team to make sure patients’ needs are met

General

• Keep the reception area clean, tidy and welcoming
• Help with stock ordering and general administration
• Support the practice in meeting CQC standards and internal policies
• Take part in team meetings and ongoing training

Essential

• Excellent communication and interpersonal skills, with a warm, professional manner
• Strong organisational skills and the ability to prioritise in a busy environment
• Confident with IT and able to learn new software quickly
• Calm under pressure and able to handle sensitive conversations
• A team player with a positive, reliable approach

Desirable

• Previous experience in a dental practice or healthcare setting
• Experience with dental software
• Experience in sales, patient liaison or treatment coordination
• Dental Nurse qualification, or willingness to work towards one
• Ability to work between both of our practices if needed. The other location is Long Crendon Dental, another private general practice.

Job Type: Full-time

Pay: £27,816.00-£31,840.00 per year

Benefits:

• On-site parking

Work Location: In person