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    • Lead the definition and design of three connected digital products — a customer portal, a customer website, and an internal operations tool — from discovery…
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    • Proficient in design software such as Figma.
    • Strong knowledge of user-centered design methods and tools.
    • Create user-friendly, innovative design solutions that…
    • Champion user-centred and agile design practices, contributing to a collaborative environment across delivery teams.
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    • The ability to communicate design solutions clearly and articulate the value of customer-centred design in product development.
    • This is a permanent position.
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    • The ability to communicate design solutions clearly and articulate the value of customer-centred design in product development.
    • This is a permanent position.
    • Create design solutions including interaction design, visual design, wireframes, and prototypes.
    • Knowledge of accessibility standards and inclusive design…
    • Creating designs from concept inception through to delivery: producing wireframes, interactive prototypes & mock-ups, then carrying those designs into a code-…
    • Design & Prototyping: Creates wireframes, user flows and other design assets to effectively communicate design ideas.
    • Job Type: Full Time 37.5 hours a week.
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    • Support delivery with a focus on accessibility, CX KPIs, and scalable design systems.
    • Sitting within the Customer Experience Centre of Excellence, you’ll…
    • Experience in UX/UI, digital design, or eCommerce design.
    • Creating wireframes, prototypes, and high-fidelity designs using industry-leading design tools.
    • This hybrid role combines deep design system knowledge (component building, use case documentation, Human Interface Guidelines) with hands-on product design for…
    • UX Design subject matter expertise: Able to break down complex design problems and provide UX design and user‑centred design guidance across the full design…
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    • Advocate for design best practices accessibility standards and user entered design principles.
    • Translate complex business requirements into user centric design…
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    • Experience working with Government Digital Service (GDS) service standards, applying GDS design principles or working to similar design standards.
    • Grounding in user-centred design, from concept to final delivery.
    • Ability to explore and adopt emerging AI to support design processes.

Job Post Details

Senior Product/ UX Designer - job post

RBA Partners Ltd
Blackburn•Hybrid work
£85,000 - £95,000 a year - Fixed term contract

Job details

Pay

  • £85,000 - £95,000 a year

Job type

  • Fixed term contract

Location

Blackburn•Hybrid work

Full job description

1.1 The Business

Market leading manufacturer based in the North West. Part of a £500m Group they are embarking on a radical re-platforming & transformation of the their business and are in need of a small number of the best people

1.2 Purpose

Lead the definition and design of three connected digital products — a customer portal, a customer website, and an internal operations tool — from discovery through to build-ready design. This is a senior, autonomous role: the sole product and design authority on the programme, owning what gets built, in what order, and what it looks like when it ships — with every design grounded in user-centred design best practice. The role runs ahead of the build so the development team always has validated, specified work in front of it.

1.3 Key Responsibilities

  • Own product discovery across all three products: research with customers, installers and internal users; establish and evidence what each product must do before it is built.
  • Map user journeys end to end for each product and use them as the backbone of design and prioritisation decisions.
  • Set scope, priority and sequencing across the portfolio; own the backlog end to end.
  • Design platforms and user interfaces grounded in user-centred design best practice: journeys, prototypes, high-fidelity UI, and a single design system spanning all three products — well-designed around the user, not merely functional front-ends.
  • Validate with real users before build; make usability testing the default working method.
  • Produce build-ready specifications and acceptance criteria the development team works from directly.
  • Operate as the design and product voice at programme level, alongside the Group IT Director and technical leads.

1.4 Experience & Skills

  • Senior-level track record: has led product design on shipped products, not contributed to them.
  • Demonstrable UX depth: user research, journey mapping, and user-centred design methods, with portfolio evidence of where they changed what was built.
  • Genuine dual capability — product ownership judgement and hands-on design craft, both evidenced in portfolio.
  • Has taken at least one product from blank sheet to live, ideally as the sole or lead designer.
  • B2B, customer portal or self-service experience strongly valued; manufacturing, construction products or trade-sector exposure a plus.
  • Thrives with full autonomy: no design team, no design ops, no cover — and no one to defer to.

If this is you, and you are enough of a completer/finisher to have actually read the advert, please apply but also call Andrew Clews on 07974 346 526 to discuss your credentials and get a full brief on the client

Pay: £85,000.00-£95,000.00 per year

Work Location: Hybrid remote in Blackburn (Lancashire, North West Region, England)

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