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    • Rate of Pay: £13.00 per hour plus tips, minimum 25 hour contract.
    • Reporting to Food and Beverage Manager.
    • As a Front of House member of staff you will be part…
    • Washing dishes, pots, pans and kitchen equipment.
    • Keeping kitchen and food preparation areas clean and tidy.
    • Cleaning floors, work surfaces and storage areas.
    • Progression opportunities - new restaurant openings and promotions.
    • Full training and development provided included funded qualifications.
    • Supervise daily restaurant activities, ensuring smooth service flow and guest satisfaction.
    • Familiarity with restaurant service procedures such as serving…
    • Prepare and cook food to a high standard in line with stadium and brand specifications.
    • Assist with food preparation before service periods, including…
    • Award-winning training & clear progression opportunities.
    • Free team food on shift & a birthday meal on us – Huge BBQ menu with endless possibilities!
    • Must have previous experience as a Pastry Chef de Partie in a quality hotel, restaurant, or bakery environment, ideally at 2 rosette level.
    • We are a Spanish restaurant however knowledge about Spanish food it is not required, we will offer full paid training.
    • Service charge in additional to salary (after 3 month period) upwards of £1,200 per annum*.
    • Take responsibility for a designated section of the kitchen,…
    • Busy high end restaurant: 4 years (required).
    • Ability to prepare and serve food within a fast paced restaurant.
    • Job Types: Full-time, Permanent.
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    • Staff discount at all the restaurants in our group.
    • Enthusiasm to progress their career in a quality restaurant environment.
    • To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
    • Strong knowledge of restaurant operations, including food production, kitchen management, and food safety protocols.
    • Proven supervising experience within a restaurant or hospitality setting.
    • The ideal candidate will possess strong leadership skills, extensive culinary and…
    • Maintaining a clean and organised section.
    • Executing dishes and working calmly through a service.
    • Job Types: Full-time, Permanent.

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Job Post Details

Matfen Hall Hotel logo

Front of House Staff - job post

Matfen Hall Hotel
3.1 out of 5 stars
Matfen
£13 an hour - Permanent, Full-time

Job details

Pay

  • £13 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Matfen

Benefits

Pulled from the full job description

  • Employee discount
  • Gym membership
  • Free parking
  • Company pension

Full job description

Location: Matfen Hall Country Hotel, Spa and Golf Estate

Position: Front of House Staff

Rate of Pay: £13.00 per hour plus tips, minimum 25 hour contract

Reporting to Food and Beverage Manager

Overview:

Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.

Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.

DUTIES AND RESPONSIBILITIES:

· To interact with each and every guest, putting their needs first

· Know and use our guests names with confidence

· To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.

· The ensure all guests receive a high level of service at all service times.

· To ensure that you use the EPOS till, including the relevant banking procedures

· Check that each area is properly set before each service and that the bar is stocked and set daily

· Carry out and record daily, weekly and monthly cleaning tasks

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

PREREQUISITES:

A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights. Must have own transport to commute to work.

EXPERIENCE:

One Year plus service in a customer facing role within a luxury Hotel setting.

Job Types: Full-time, Permanent

Pay: £13.00 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Gym membership

Experience:

  • Luxury Hospitality: 1 year (preferred)

Work Location: In person

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