Retail Jewellery Store jobs in Manchester

Retail Concession Supervisor

Competitive salary, based on experience

Support the team. Drive the experience. Maintain the standard.

We’re looking for an experienced and commercially minded Retail Concession Supervisor with previous experience working within a department store concession.

You’ll oversee the day-to-day running of one of our luxury piercing and jewellery concessions, located within a leading department store, while also providing support across our wider studio network when required.

This is a hands-on supervisory role for someone who understands the demands of operating a branded concession within a larger retail environment. You’ll be confident working closely with department store management, following both company and host-store procedures, supporting the team and delivering consistently high standards of customer service and presentation.

You’ll lead by example on the shop floor, help drive sales performance and ensure our standards are maintained at every customer touchpoint.

About Us

We are a premium ear-piercing and jewellery brand creating safe, welcoming and memorable experiences for every customer. Combining expert piercing services with beautifully curated jewellery, our concessions offer a professional and inspiring environment where quality, care and customer service come first.

The Role

As Retail Concession Supervisor, you’ll support the smooth and successful day-to-day running of the concession within the department store.

You’ll supervise the team on shift, maintain high operational and presentation standards, maximise sales opportunities and ensure every customer receives the exceptional service they expect.

You’ll work closely with the wider management team and department store management, communicating operational, staffing or performance concerns and helping to implement agreed actions.

You may also travel between other concession and studio locations when required, providing practical support and helping maintain consistent piercing, hygiene and customer service standards across the business.

Key Responsibilities

Supervise Daily Concession Operations

• Oversee the day-to-day running of the concession during your shifts
• Act as a key point of contact for department store management
• Maintain positive and professional relationships with the host store team
• Ensure the concession operates in line with both company and department store policies
• Attend department store briefings and communicate relevant information to the team
• Allocate daily tasks and ensure responsibilities are completed effectively
• Maintain high standards of presentation, cleanliness and organisation
• Ensure all health, safety, hygiene and operational procedures are followed
• Monitor stock levels and support replenishment and supply ordering
• Oversee card payments and complete daily reconciliation procedures
• Help manage appointments and concession capacity efficiently
• Escalate operational, staffing or customer concerns to the appropriate manager

Deliver Exceptional Customer Service

• Create a warm, professional and memorable customer experience
• Ensure every customer receives knowledgeable and attentive service
• Maintain service standards expected by both the brand and the department store
• Handle customer enquiries, feedback and complaints confidently
• Resolve day-to-day issues and escalate more complex matters appropriately
• Build customer loyalty through excellent service and strong product knowledge

Support and Motivate the Team

• Supervise piercers, jewellery specialists and other concession team members
• Provide guidance, encouragement and practical support throughout each shift
• Help train and onboard new and existing team members
• Support the team in developing their product, service and sales knowledge
• Communicate expectations clearly and provide constructive feedback
• Assist with staffing cover and rota coordination when required
• Help create a positive, motivated and professional working environment

Drive Sales Performance

• Support the team in achieving individual and concession sales targets
• Identify opportunities to increase jewellery and service sales
• Monitor daily performance and communicate results to the wider management team
• Support department store promotions, brand launches and in-store events
• Lead by example through confident selling, styling advice and customer engagement
• Encourage effective cross-selling and upselling without compromising the customer experience

Support Our Wider Studio Network

• Travel between concession and studio locations when required
• Provide practical operational support during busy periods, staff shortages or key events
• Help maintain service levels when supporting another location
• Reinforce consistent piercing, hygiene and customer service standards
• Share feedback and raise any concerns with the appropriate manager

What We’re Looking For

• Previous experience working within a department store concession is essential
• Previous supervisory, senior sales or team leadership experience
• A strong understanding of the relationship between a concession brand and its host department store
• Confidence communicating with department store managers and wider store teams
• Experience following both brand and host-store procedures
• Experience within retail, beauty, piercing, jewellery or another customer-focused environment
• A confident, approachable and supportive leadership style
• Experience working towards and achieving sales targets
• Strong communication and problem-solving skills
• High standards of customer service and attention to detail
• The ability to prioritise tasks in a fast-paced retail environment
• Confidence supervising a team and addressing day-to-day issues
• Flexibility to travel between locations when required
• Piercing, jewellery or clinical experience would be an advantage

Please note that applications without previous department store concession experience will not be considered.

Why Join Us?

This is an exciting opportunity to take the next step in your retail career with a growing premium jewellery and piercing brand.

You’ll play an important role in the day-to-day success of a department store concession, support the development of the team and contribute to the continued growth of our wider studio network.

Your customer service skills, commercial awareness and ability to lead by example will have a genuine impact.

Ready to support, motivate and deliver an unforgettable customer experience? Apply today.

Applications Must Include a Cover Letter

Please use your cover letter to tell us about your previous department store concession experience, why you’re interested in the Retail Concession Supervisor role and what you can bring to the team.

Benefits:

• Company events
• Company pension
• Employee discount
• Store discount

Work Location: In person