Secretary jobs in West Sussex

We are seeking a confident and proactive Assistant Office Manager with proven experience in managing a team and handling customer complaints at a high level.

We are looking for someone with excellent multi-tasking and organisational skills who can keep the team running calmly, smoothly and fairly. You will need a keen eye for detail, whether dealing with complaints, staff management, holiday requests or day-to-day office administration.

Proven experience of managing a team is essential, as is demonstrable experience of dealing with and resolving complex or escalated customer complaints to a high standard. You must be accountable in your decision-making, confident when managing people and comfortable taking ownership of difficult situations.

You will be responsible for keeping the full spectrum of team requirements organised, whilst simultaneously supporting the team and ensuring day-to-day tasks are completed efficiently and without a hitch.

Key Responsibilities

• Support the Operations Manager in overseeing daily office operations
• Monitor wallboards and direct staff for breaks and lunches when required
• Authorise daily staff changes such as WFH, going home early and holiday amendments
• Ensure daily office tasks, such as payments and paperwork, are completed accurately and on time
• Assist with managing office supplies
• Coordinate schedules and office communications
• Attend interviews and 1-1s with the Operations Manager
• Handle and resolve complex and escalated customer complaints, including speaking directly with customers who have exhausted the standard complaints procedure
• Take ownership of difficult customer situations and make appropriate decisions to achieve a fair and effective resolution
• Assist with training and onboarding new employees and maintaining HR records
• Provide day-to-day support, guidance and direction to the team

What We're Looking For

• A full-time 40 hours per week, Monday–Friday, 9am–5.30pm, office-based Assistant Admin Manager
• Essential: Proven experience of successfully managing and supporting a team
• Essential: Proven experience of handling and resolving complex or escalated customer complaints at a high level
• A confident, approachable go-to person for office, administrative and team issues
• A confident decision-maker who is ready to step in and take ownership of urgent or difficult customer queries
• Someone who can remain calm, professional and solution-focused when dealing with challenging customers or situations
• Happy to jump into any task wherever needed
• Able to successfully juggle multiple tasks at once without breaking a sweat
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• A fair, confident and consistent approach to managing people
• A can-do attitude and the ability to work independently or as part of a team

Pay: £32,000.00-£36,000.00 per year

Work Location: In person