Senior Technical Support Analyst jobs

Job Role: Oracle Technical Support Analyst
Location: Sheffield - 5 days in office
Salary: £57,569.74 per annum

We are seeking a dedicated Oracle Technical Support Analyst to join our team at GFSL.

Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.

As an Oracle Technical Support Analyst, you will provide technical and functional support for our Oracle Fusion system which provides HR and Procurement applications that underpin critical operational services within the prison environment. You will be responsible for maintaining system stability, performance, and data integrity, while supporting ongoing optimisation and digitalisation initiatives.

Main Activities/Responsibilities:

• Provide second‑line Oracle support, managing escalated incidents to ensure timely and effective resolution.
• Plan and execute testing for Oracle Fusion change requests, supporting robust validation and safe deployment.
• Develop and maintain OTBI analyses, dashboards, and SQL extracts to provide accurate reporting and support informed decision‑making.
• Maintain data integrity and system security in line with organisational policy, audit requirements, and data protection standards.
• Manage user access governance, including licences, roles, and permissions, ensuring least‑privilege access and compliance.
• Contribute to quarterly update cycles, including test execution, issue management, and post‑release validation.

We are a Ministry of Justice business who provides critical and time-bound services to HMPPS, and are looking for a Oracle Technical Support Analyst with the following:

• Strong organisation, planning, and time‑management skills, able to manage competing priorities
• Confident stakeholder engagement and handling challenging conversations with professionalism
• Positive, inclusive team player with strong ownership and pride in delivery
• Proactive, detail‑focused, and effective under pressure
• Resolve complex technical issues through cross‑team coordination
• Maintain high standards of accuracy, documentation, and analysis
• Ensure data privacy compliance and adherence to HR system controls
• Operate effectively in Agile or DevOps environments
• Experience supporting Oracle HCM Cloud or similar enterprise HR systems
• Knowledge of Oracle reporting, integration, and data tools (e.g. OTBI, BI Publisher, OCI, APIs)
• Strong SQL and data handling skills
• Understanding of Oracle HCM/ERP data models and security
• Relevant Oracle HCM Cloud certifications

If this sounds like you, we would like to hear from you!

Explore a varied and rewarding career at GFSL.
Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.
Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.

You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress and explore facilities careers where you can make difference.

Pride In People.
We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.
We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all.
We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.

Future Plans
GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Autumn 2026. As the programme unfolds, we will learn more.

Pride in People - Do the Right thing - One Team
An ISO 9001 Certified Company