Senior Technical Support Analyst jobs

Liniar is an industry leading PVCu extrusion company, designing and supplying a large portfolio of PVCu and aluminium profiles and products to a nationwide customer base of specialist window and door manufacturers, housebuilders, decking installers, landscapers and trade outlets.

We are looking to expand our team and add an additional Senior ERP Support Analyst to join our growing IT and Business Systems team - someone who lives and breathes SAP Business One and thrives on solving complex business challenges through smart system thinking.

Purpose of the role:

In this role, you'll be the go-to expert for SAP Business One across the group, leading ERP support operations, driving continuous improvement, and helping shape the future of our digital landscape. You'll work closely with teams across Manufacturing, Finance, Operations, and Supply Chain to make sure our ERP system not only runs smoothly - but powers our business forward.

This is a fantastic opportunity for someone who's ready to take the next step in their ERP career - combining hands-on technical expertise with strategic impact.

Main duties and responsibilities:

• Lead ERP Support Operations - take ownership of complex SAP B1 issues, manage incidents from start to finish, and guide the wider support team in best practices.
• Collaborate & Advise - work directly with stakeholders to understand business needs and translate them into practical SAP solutions.
• System Administration - manage user roles, access rights, and system configurations to keep our ERP environment secure and compliant.
• Data & Reporting - create and maintain Crystal Reports and SQL queries that turn data into insight.
• Drive Improvements - identify opportunities to streamline processes and enhance efficiency through BPA and Boyum Usability Pack tools.
• Mentor & Develop - share your expertise with junior analysts, fostering a culture of learning and continuous improvement.
• Project Delivery - play a key role in SAP B1 rollouts to new subsidiaries, supporting workshops, UAT, go-live and post-implementation review.

Key Skills & Knowledge:

• ERP support experience, including SAP Business One.
• Strong knowledge of SAP B1 modules - ideally Finance, Inventory, Production, and Sales.
• Experience with Boyum Usability Pack (B1UP) and Business Process Automation (BPA) tools.
• Solid SQL skills for diagnostics and reporting (SSMS experience desirable).
• Confident communicator with a talent for turning technical concepts into business value.
• A proactive, analytical mindset with a passion for continuous improvement.

Qualifications & Experience:

• Background in manufacturing or distribution environments.
• Experience with Crystal Reports, SAP HANA, or EDI/WMS integrations.
• Understanding of SOX controls and governance processes.

What we'll do for you:

You will be part of something Bigger. Liniar are a subsidiary of the Quanex Building Products Corporation operating out of 30+ locations. You'll be joining a forward-thinking, collaborative team where innovation is encouraged and your voice is valued.

This is more than just a support role - it's a chance to lead change, champion best practice, and help shape the future of our ERP landscape. If you're passionate about SAP Business One and want to make a real impact in a business that's investing in its people and technology, we'd love to hear from you.

What we offer:

• Company Pension scheme
• Life Assurance
• Salary Extras - employee benefits scheme, discounts on goods, meals out, cinema tickets
• EAP
• Free parking on site
• Friendly and transparent workplace
• Annual Appraisal Review
• Career Development
• Employee Engagement, communications
• Local community engagement - charity donations, sponsorship

Hours of Work:

Monday - Friday, 8:30a.m. - 5:00p.m. at our Denby site.

Salary dependant on experience.

Equal opportunities:

Liniar takes pride in its employees and people, is an equal opportunities employer and is fully committed to diversity and inclusion.

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