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    • Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
    • Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
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    • Reception/Bookings Team Members are responsible for meeting holiday guests with an enthusiastic approach, working within a busy environment, delivering a high…
    • Directing service users/patients to correct clinics, ensuring compliance with Infection Control measures.
    • To use the SharePoint system for booking appointments,…
    • Previous medical or healthcare receptionist experience is desirable.
    • Previous reception experience and keen to help us to provide high levels of service to our…
    • Previous reception or customer service experience is preferred.
    • Permanent Role | Set Days Each Week (Including Weekends)*.
    • Welcoming and checking in guests.
    • The candidate will be patient facing and the first point of contact with the patient via face to face, telephone and online access.
    • Pay: From £12.71 per hour.
    • The receptionist provides a professional, efficient, caring and confidential first point of contact for patients, carers and visitors.
    • Experience and proficiency using computers and good customer service skills, both in person and on the phone are essential also.
    • Customer service: 1 year (preferred).
    • Previous experience in a receptionist or administrative role is required.
    • Tues & Thurs - Between the hours of 1pm -5/6pm.
    • 22 days holiday (increasing with length of service) + Bank Holidays.
    • Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:…
    • Has previous experience in a reception, customer service, or administrative role.
    • Providing an exceptional level of customer service throughout every stage of…
    • Set and uphold a strong service standard as the team's dedicated customer service specialist.
    • Customer service: 1 year (preferred).
    • Provide excellent customer service to visitors and colleagues.
    • Provide a warm welcome to visitors in a friendly, efficient, and professional manner.
    • You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.

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Job Post Details

Receptionist
NHS Professionals
·
3.7
Norwich NR6
£12.92 an hour
Temporary, Full-time
Apply now

Job details

£12.92 an hour
Company pension
Temporary, Full-time
Monday to Friday
Norwich NR6

Full job description

NHSP ID: 91554

Job Title: Receptionist

Department: Rollesby Ward

Duration: This is a temporary role, and it is currently due to last roughly 12 weeks, could be extended

Location: Hellesdon Hospital, Drayton High Rd, Norwich, NR6 5BE

Hours & Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm

Pay Banding: Band 2 - £12.92 per hour

Trust: Norfolk and Suffolk NHS Foundation Trust

The postholder must have the following experience:

Reception experience

OR

Customer Service experience in a Customer-Facing role

Job Description

Duties will include, but not be limited to:

· Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems.

· Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.

· Previous experience of all Microsoft packages is desirable in the successful candidate.

· Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.

· Ability to remain calm under pressure within a reception environment.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates - work this week, get paid next week

· Essential support when you need it- 24/7 365 days - call us anytime

· Multi locational - work across neighbouring Trusts

· Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities - Keep up with the essentials and more

· Build holiday allowance for every shift you work - your work life balance is important to us

· Stakeholder pension scheme available - a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

#INDAC

Pay: £12.92 per hour

Expected hours: 37.5 per week

Experience:

  • Receptionist: 1 year (preferred)
  • Customer Service in a Customer-Facing role: 1 year (preferred)

Work Location: In person

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