Skip to main content
Post your CV and find your next job on Indeed!

Social Care Complaint Manager jobs

Sort by: -
  • View similar jobs with this employer
    • Staff supervision — supporting, developing and mentoring care teams.
    • Proven experience in a care management or senior supervisory role.
    • What We’re Looking For.
    • 3 years of experience in a supervisory or management role in a health and social care setting.
    • The manager is central to ensuring that Praxis Care achieves its…
  • View similar jobs with this employer
    • Staff supervision — supporting, developing and mentoring care teams.
    • Proven experience in a care management or senior supervisory role.
    • What We’re Looking For.
    • The candidate will have at least 3 years management experience, ideally within the social care and fostering sector.
    • Job Title: *Referral Hub Manager.
    • A background in social housing, including experience managing repairs complaints, is essential.
    • Permanent – Full Time – 40 Hours per week.
  • View similar jobs with this employer
    • To be successful in this role, previous experience within a similar managerial position in a care setting is essential.
    • WE DO NOT OFFER SPONSORSHIP.
    • Previous experience in a compliance, quality assurance, contract monitoring or commissioning role within health or social care.
    • Oversee appropriate remedies, compensation recommendations and corrective actions arising from complaint investigations.
    • This is a specialist management role.
    • 3 years of experience in a supervisory or management role in a health and social care setting.
    • The manager is central to ensuring that Praxis Care achieves its…
  • View similar jobs with this employer
    • At least 2 years' management experience within domiciliary care or a similar care setting.
    • Managing, mentoring and developing care staff.
    • What you'll be doing.
  • View similar jobs with this employer
    • Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high…
    • Organise and delegate the workload of the team and provide decision-making, direction, monitoring, professional development and professional supervision of…
    • Motivated by improving care rather than simply measuring compliance.
    • Strong experience within elderly residential and/or nursing care.
  • View similar jobs with this employer
    • Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high…
    • Operational responsibility for the delivery of critical services to vulnerable.
    • Individuals, their families and carers through the day-to-day management of a…
    • View all Aberdeenshire Council jobs - Peterhead jobs - Team Leader jobs in Peterhead
    • Salary Search: Team Manager - Substance Misuse salaries in Peterhead

People also searched:

care assistant
care coordinator
care home
care manager
carer
complaint handler
complaint investigator
complaint officer
complaints
complaints manager
Service Manager
Call-In Homecare Ltd
·
3.5
Dundee DD2 3SN
Apply now

Job details

Pay information not provided
Dundee DD2 3SN

Full job description

Service Manager – Call‑In Homecare


Salary: Competitive, dependent on experience

Location: Tayside, covering Dundee, Angus, Perth & Kinross

Hours: Full‑time, office‑based

Qualification Requirement: Minimum SVQ Level 4 in Health & Social Care


About Call‑In Homecare

Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.

The Role

As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You’ll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.

Key responsibilities include:

  • Service leadership — managing day‑to‑day operations and ensuring high‑quality care delivery
  • Staff supervision — supporting, developing and mentoring care teams
  • Compliance management — ensuring all regulatory, contractual and organisational standards are met
  • Client relationship building — maintaining excellent communication with clients and families
  • Scheduling oversight — ensuring rotas are efficient, fair and meet service needs
  • Incident and risk management — responding to concerns and ensuring safe practice
  • Partnership working — liaising with local authorities, health professionals and commissioning teams

What We’re Looking For

You will be a confident, organised and compassionate leader with a strong understanding of care operations.

Essential requirements:

  • Minimum SVQ Level 4 in Health & Social Care (or equivalent)
  • Proven experience in a care management or senior supervisory role
  • Strong knowledge of care regulations, compliance and quality standards
  • Excellent communication and people‑management skills
  • Ability to work full‑time and travel throughout the Tayside area.
  • A proactive, solutions‑focused approach and commitment to delivering outstanding care
  • Knowledge of Dundee, Angus, Perth and Kinross would be desirable

Why Join Call‑In Homecare?

  • A stable, growing organisation with new contracts and long‑term opportunities
  • Supportive leadership and a positive, collaborative team culture
  • Opportunities for professional development and progression
  • The chance to shape services and make a meaningful impact in your local community
Let Employers Find YouUpload Your Resume