Social Enterprise Cafes jobs in London

Deputy Manager – Hospitality & Coffee

Location: City of London
Salary: £35,000 per annum
Hours: Full-time

Join an award-winning hospitality team.

At FIKA, we believe exceptional hospitality is about far more than serving great food and coffee. It's about creating memorable experiences, building genuine relationships, and making every guest feel welcome.

We're looking for an enthusiastic, organised and hands-on Deputy Manager to support the day-to-day operation of one of our prestigious corporate hospitality locations in the City of London.

Working alongside the General Manager, you'll play a key role in ensuring the site operates smoothly while maintaining the high standards that FIKA is known for.

The Role

This is a varied, fast-paced position where no two days are the same. You'll support the General Manager with the daily operation of the site and be willing to jump in wherever needed.

Your responsibilities will include:

• Supporting the General Manager with the daily running of the site
• Brewing and maintaining fresh filter coffee for multiple self-service coffee stations
• Ensuring snack, drink and retail displays remain fully stocked throughout the day
• Assisting our barista during busy service periods
• Serving breakfast, lunch and hospitality where required
• Creating menus and site documents using Google Workspace (Docs, Sheets and Slides)
• Helping maintain excellent organisation, cleanliness and presentation across all service areas
• Assisting with stock control, ordering and general operational administration
• Delivering exceptional customer service and building strong relationships with our guests
• Supporting the wider team wherever required to ensure seamless daily operations

About You

We're looking for someone who enjoys taking ownership, thrives in a busy environment and genuinely enjoys looking after people.

Ideally you'll have:

• Previous experience in hospitality, cafés, contract catering or corporate hospitality
• Experience supervising or supporting a team
• Excellent organisational and time management skills
• Confidence using Google Workspace or Microsoft Office
• Great communication and customer service skills
• A proactive attitude and willingness to get stuck in
• High standards of cleanliness, presentation and attention to detail
• The ability to remain calm and organised during busy service periods

Coffee knowledge is desirable but not essential. Full training will be provided.

What We Offer

• £35,000 annual salary
• Monday to Friday role with no regular weekend working
• Company pension
• Free meals on shift
• Ongoing coffee and hospitality training
• Career progression opportunities within a growing business
• Opportunity to work alongside one of London's leading specialty coffee teams
• A supportive, friendly and ambitious working environment

About FIKA

FIKA is an award-winning social enterprise caterer delivering exceptional food, hospitality and specialty coffee across London.

Coffee is at the heart of what we do. Through our Bloom Coffee Academy, every cup helps fund coffee education and employment opportunities for people facing barriers to work—because we believe great coffee can create real social impact.

If you're passionate about hospitality, enjoy working as part of a close-knit team and want to be part of a company that's doing things differently, we'd love to hear from you.

Apply today and help us deliver hospitality that people remember.

Pay: £35,000.00 per year

Work Location: In person