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Job Post Details

Front of House Officer - Customer Service - job post

Mitie
2.9 out of 5 stars
London SE1 9SG
£13.85 an hour - Permanent, Full-time
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Job details

Pay

  • £13.85 an hour

Job type

  • Permanent
  • Full-time

Location

London SE1 9SG

Full job description

Front of House Officer - Customer Service blend role of Porter and Messenger service duties on MOPAC Staff to the MPS Sites.

Job objectives and responsibilities:

As part of the FOH support team, to act as a focal point for receiving Guests, Visitors and external MOPAC Staff to the MPS Sites.
  • To undertake all aspects of the reception Porter and Messenger services:-
  • Greet visitors, answer the telephone, check identities and issue passes, host visitors as required, to exit visitors and to ensure that all operational procedures are followed
  • Set up Rooms and venues as requested, assist the site management to relocate furniture and items as per requests
  • To receive all the internal and external mail for the site, check, divide and distribute the posts to the personal onsite accordingly, collect all the letter to be franked accordingly before
  • To provide support to the customer services team as required

Main duties:

To undertake all duties as described and in accordance with the Reception Procedures Manual.

    • To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
    • To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
    • To be readily able to answer any questions and / or find out the answer promptly
    • To receive and look after guests until they are met by their host.
    • To ensure that the security of the premises is maintained as far as is practicable
    • To maintain a quality reception area
    • To provide a booking service for rooms
    • To provide a helpdesk service for reactive maintenance
    • To maintain the telephone system as directed
    • To liaise with the customer services team with regard to customer care
    • To administer the delivering and collecting of company
    • Setting up of meeting room space to the clients specification requirements
    • Provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms
    • Take delivery of post both internal/external
    • Delivering post around the building to different departments
    • Use of franking machine and other equipment to send post.
    • Use of computer to answer email queries.
    • Report any building faults or H&S concerns.
    • Undertake such other duties as may reasonably be required.
    • Sorting post ready for collection.
    • To be accountable for security and safe keeping of all stock and equipment within your area of responsibility
    • To comply with the Clients policies on Recycling and waste disposal.
    • To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence
    • Replenish equipment and crockery etc that is required for service, before, during & after service.
    • Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
    • Ensure you comply with the current dress and personal hygiene regulations.
    • Attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development
    • To undertake other reasonable tasks as requested.

Person Specification:

Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone
  • Intermediate level Microsoft applications skills – outlook, word, excel
  • Flexible and willing approach to work
  • Ability to work on own initiative
  • Enthusiastic and Hardworking
  • Good time keeper
  • Must be reliable and well organised
  • Good standard of general education
  • Good communication skills - specifically verbal preferably with a second language`.
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