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    • Love helping people, staying busy, and being the friendly face that turns a customer's day around?
    • Whether you're welcoming customers through the door, solving…
    • View all IKEA jobs - Nottingham jobs - Customer Assistant jobs in Nottingham
    • Salary Search: Customer Relations Assistant salaries in Nottingham
    • See popular questions & answers about IKEA
    • Competitive Hourly Rate: £13.53 per hour.
    • Flexible Working Hours: 15 hours per week, permanent contract, Monday to Friday.
    • You’ll be responsible for delivering production targets safely, on time and to the required quality standards.
    • Leading and supervising a production team.
    • A full and relevant level 2/3 Early Years Qualification preferrable.
    • Successful applicants will also be required to have an enhanced DBS check and satisfactory…
    • We want our customers to step into store and feel the ‘Castore experience It’s your job to inform all customers about our products and drive the force behind…
    • \*\*\*Receive a £300 bonus when you pass probation.\*\*\**.
    • Location:* *Nottingham & Surrounding Areas* - *A valid full UK driving license and use of your own…
  • View similar jobs with this employer
    • The role will entail preparing orders, unloading containers, and general warehouse activities.
    • The role of a warehouse operative requires you to be on your feet…
    • Based: Derby (with travel across YMCA Derbyshire sites).
    • Hours: 35 hours per week (part-time hours considered).
    • 33 days holiday (including Bank Holidays).
  • View similar jobs with this employer
    • A vacancy has become available within our warehouse team based on the Mallard Business Park in Grantham.
    • The role of a warehouse operative requires you to be on…
    • Working hours: Full-time 37.5 hours per week.
    • Paid training and development opportunities.
    • Healthcare cash plan (Simply Health).
    • 2 volunteering days per year.
    • Candidate profile (text) - Default language IKEA Nottingham is looking to welcome a Customer Loyalty & Engagement Specialist to join the team.
    • Positions Available - Full Time (45 hours per week over 5 days),.
    • As a Shift Manager, you'll be a key part of the team, leading by example to deliver…
  • View similar jobs with this employer
    • Salary: £25,000 per annum (not pro rata).
    • Bring learning to life by planning, coordinating and delivering creative enrichment activities, educational visits and…
    • Main Purpose of the Role.
    • Inspire students to enjoy and engage with Science.
    • Deliver high-quality teaching and learning.
    • Use ICT effectively in lessons*.
    • Can you deliver a great customer experience every time?
    • This can only be achieved from personal development and learning new areas of the business and NOT a…

Job Post Details

IKEA logo
Customer Relations Assistant
IKEA
·
3.7
Nottingham
£13.45 an hour
Part-time
Apply on company site

Job details

£13.45 an hour
Annual leave, Company pension
Part-time
Weekend availability
Nottingham

Full job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

  • Locations
    • Nottingham, United Kingdom
  • Employment Types
    • Permanent
  • Department
    Customer Relations
  • Full/Part Times
    • Part Time

Candidate profile (text) - Default language IKEA Nottingham are looking to welcome Customer Relations Assistants to join our team.

Love helping people, staying busy, and being the friendly face that turns a customer's day around? Whether you're welcoming customers through the door, solving a tricky returns query, or keeping the checkout running smoothly, this role puts you right at the heart of the IKEA customer experience.



WHAT WE OFFER

  • The Start Date of employment will be: 6th December 2026
  • Hourly rate of £13.45 per hour.
  • 20 hours weekly, working 5 days per week including 3 out of 4 weekends.
  • 16 hours weekly, working 4 days per week including 3 out of 4 weekends.
  • 12 hours weekly, working 3 days per week including 3 out of 4 weekends.
  • Working hours are between 9am to 9:30pm
  • We can discuss flexibility to match your life and our business needs during the interview.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

  • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
  • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
  • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/



WHAT YOU'LL NEED TO HAVE

  • You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
  • You have a practical approach, love multi-tasking, and are passionate about being part of the team but also can work individually.
  • You are computer literate and able to work with technology.
  • The confidence to maintain composure and patience when dealing with a variety of customers.


WHAT YOU'LL BE DOING DAY TO DAY

  • Providing a warm and welcoming experience by meeting and greeting customers at the store entrance, confidently engaging with visitors and offering support where needed.
  • Processing customer purchases accurately and efficiently, using the till system to register products and payments in line with IKEA routines and procedures.
  • Handling customer returns and exchanges, listening to customers' needs and finding appropriate, fair, and effective resolutions.
  • Ensuring all products are scanned accurately to maintain stock accuracy and support product availability across the store.
  • Following cash handling and security procedures at all times to safeguard financial transactions and company assets.
  • Contributing to a safe, secure, and positive environment for customers and co-workers by adhering to all store policies and safety standards.
  • Working at pace in a busy retail environment, including long periods of standing while delivering excellent customer service.


WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.



RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

  • Please attach an updated CV with your application so we can get to know you better.
  • Shortlisted candidates will be invited by email to complete an On-Demand HireVue recorded interview.
  • Successful candidates will be invited to an assessment center interview on the 17th of November.

We understand not everyone will be successful, but we promise to keep you informed either way.

We are unable to accept applications via email and encourage you to apply directly to the job advert.

For any advice or support, email james.fraser1@ingka.ikea.com and I will be happy to help!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.


At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.


Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

  • Living our values
  • Being your unique self, while respecting and including others
  • A passion for home furnishing
  • Performing & delivering while learning & developing
  • Having fun!
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