Technical Support jobs in Colchester

Salary: £37,500 - £40,000 (depending on skills, knowledge and experience)

Contract type: Permanent

Location: Pier Walk / Hybrid

Closing date: Wednesday 11th November 2026 at 23.59

This role is not eligible for UK Sponsorship

The role

The TfL Operations Centre is responsible for the rapid management and resolution of IT Major Incidents across the entire TfL technology estate, helping to keep London's transport network moving safely and reliably.

Operating 24 hours a day, 365 days a year, the team supports a wide range of business-critical services used by around 30,000 colleagues across the London Underground, bus, tram, taxi and private hire networks, the Woolwich Ferry, and the IFS Cloud Cable Car.

In this role, you'll play a key part in coordinating the response to high-priority incidents, working with technical teams and stakeholders to minimise disruption and restore service as quickly as possible.

The 3 Shifts patterns are: 7am- 4.45pm, 12noon – 9.45pm and 9.30pm – 7.15am, and are typically 3-4 days on, then 2-3 days off.

The position attracts an unsocial hours allowance and offers a comprehensive benefits package, including free travel on TfL services, a generous pension scheme, 30 days' annual leave, and excellent job security.

Key Accountabilities

Skills

Knowledge

Experience

Excellent Benefits include:

Additional Information
Please apply supplying your CV preferably in “.docx” format. This document should be A4, in Arial 12 font, and a maximum of 2 pages per document.

If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.

We understand a confidence gap can get in the way of meeting spectacular candidates. So please don’t hesitate to apply if you think you have what it takes even if you feel you don’t meet all the criteria. We’d love to hear from you.

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.