The Job Centre jobs in Horsham

Job Summary

We are seeking a dynamic and compassionate Patient Services Advisor to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience from appointment scheduling to follow-up care. Your energetic approach will help create a welcoming environment, guiding patients through their healthcare journey with professionalism and empathy. This position offers an exciting opportunity to make a positive impact on patient satisfaction and overall clinic operations.

Responsibilities

• The duties and responsibilities to be undertaken by members of the Patient Services/Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager, dependant on current and evolving Practice workload and staffing levels.

Reception:

• Opening up/locking up of Practice premises and maintaining security in accordance with practice protocols.
• Booking, amending and cancelling appointments. Maintaining and monitoring the Practice appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Advising patients of test results, and advising and assisting with any follow up action required.
• Accepting requests for repeat prescriptions, checking the fax machine and prescription box for repeat prescription requests.
• Providing clerical assistance to Practice and Trust staff as required, including word/data processing, filing, photocopying and scanning.
• Periodically checking the fax machine to make sure it is operational and has an adequate paper supply.
• Dealing with clinical waste.
• Keeping the reception area, notice-boards and leaflet dispensers stocked, tidy and free from obstructions and clutter.
• Clearing and re-stocking consulting rooms as required.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Assisting in the induction and training of all new Reception/Administration staff members to agreed standards.

Administration:

• Forwarding or filing electronic mail and discharge summaries, either to the relevant clinician(s) or patient record.
• Scanning and processing hospital and outside post and any other relevant documents, forwarding to the relevant clinician(s) or filing into patient records as appropriate.
• Entering read codes into patient records as required.
• Processing repeat or agreed upon acute prescriptions in accordance with Practice guidelines.
• Culling and sorting patient records and letters in preparation for summarising.
• Reviewing paper and computer medical records upon arrival to the Practice and accurately summarising, working strictly in accordance to the Practice notes summarising protocol.
• Processing new patient registrations ensuring that all patient details and information, either new or existing, are accurate and correct.
• Processing patient deductions and preparing medical records to be sent to the relevant Medical Practice or Health Authority.

QUALIFICATIONS

· Good standard of general education

· GCSE or Equivalent English

· Keyboard Skills

EXPERIENCE

· Practical experience of working with others

· Experience of using own initiative

· Experience of customer service

· Practical experience of computerised recording systems

· Excellent communication skills (Written and Oral)

· IT skills

· Time Management skills

· Problem solving skills

· Interpersonal skills

QUALITIES/ATTRIBUTES

· Planning and organising

· Performing under pressure

· Adaptability

· Team working

· Self motivated

· Flexibility

· Confidentiality

HOURS REQUIRED

- Full time hours - 10:00 - 18:00, 5 days a week

Job Type: Full Time

Pay: £12.71 per hour

Expected hours: 40.0 per week

Benefits:

• Free flu jabs
• On-site parking

Work Location: In person