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TJX Europe logo

HR Service Centre Advisor-Phone support (Dutch Speaking) - job post

TJX Europe
3.6 out of 5
Watford WD17Hybrid work

Job details

Here’s how the job details align with your profile.

Job type

  • Full-time

Full job description

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

Job Summary*

This role is responsible to provide a telephone support service to all our associates across Europe, which will require a good understanding of the HR policies, processes, and procedures in their respective countries.

Volume is high on a daily basis where you are required to deliver routine HR advice against the HR service catalogue and performance dashboard in each country. HRSC is also the first point of contact for general payslip queries receiving high volume of calls on pay day.

You are responsible to share policy-led advice to managers and associates either on the phone or on email. Managers require advice on a number of policies including disciplinary, grievance, performance management and absence. The advice ranges from low level probationary support to more serious allegations.

The role:

We are looking for a Dutch speaking HR Advisor to focus on delivering a service to the Netherlands but also able to support the UK & ROI. This will involve being the first point of contact on ER issues, supporting managers with invite and outcome letters in Dutch.

The role offers continuous learning and training sessions delivered by the Cases manager and ER with support from HRBP’s.

Key Responsibilities

  • Be the first point of contact in HR, delivering an advisory service
  • Log cases onto the HR case management system (ServiceNow)
  • Provide support and coaching to associates to make their lives easier by encouraging them to self-serve where possible and appropriate
  • Ability to spot patterns and identify where there is an opportunity for improvement
  • Provide consistent and expert advice in line with HR policies and country legislation
  • Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support
  • Understand and interpret multi-country HR policies and processes to deliver advice
  • Manage and maintain accuracy in all your correspondence
  • Ensure you remain up to date with HRSC processes and procedures
  • Support with note taking as and when required


  • Maintain a high level of knowledge of policies and ensure you keep up to date on legislative changes
  • Attend Training and upskill sessions delivered by the HRSC Manager and ER with support from the HRBP’s on a regular basis
  • Support other areas of the HRSC with calls and emails in peak periods
  • Ensure the materials used to support the processes are up to date
  • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

Key Skills, Knowledge & Experience

  • Confident and credible as the face of HR to the business
  • Experience of conflict management and resolution
  • Customer focused
  • Ability to challenge tactfully and to build capability to self-serve
  • Able to work to tight deadlines
  • Accuracy is critical in this role
  • Attention to detail is essential
  • Ability to work accurately under pressure while maintaining high customer service standards
  • Excellent communication skills both written and oral
  • Excellent IT skills with knowledge of Word and Excel
  • Positive and confident approach
  • Ability to spot patterns and identify where there is an opportunity for improvement
  • HR Professional education or qualification is ideal
  • Experience of working in a HR Service Centre would be an advantage

At TJX Europe we’re committed to building an inclusive culture where all our associates feel welcome, valued and engaged. It’s the diversity of our associates that drives our success, and we welcome and encourage applications from everyone that wants to be part of our growing business.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.

Job Type: Full-time

Application question(s):

  • Do you have customer service experience or a keen interest in HR?
  • Are you proficient in speaking Dutch?
  • Are you able commute to our Watford office at least two days per week?

Work Location: In person

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