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    • Shift Allowance, Weekend Working Allowance.
    • Health and well being support through an Employee Assistance Programme, Occupational Health services and Staff Networks. .
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    • The main purpose of the Complaints and Misconduct Assistant role is to provide administrative support to the Complaints Team in line with IOPC guidance.
    • Health and well being support through an Employee Assistance Programme, Occupational Health services and Staff Networks.
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    • Health and well being support through an Employee Assistance Programme, Occupational Health services and Staff Networks. .
    • 26 days Annual leave + bank holidays.
    • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service.
    • Hours: 37 hours per week.
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    • Providing practical and emotional support, advocacy, and information.
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    • This will include providing telephone support, establishing a safety plan and referring/signposting to other relevant support services if necessary.
    • Funded learning and development to support progress in your role and career.
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People also searched:

witness support
support engineer
Adult Independent Domestic Violence Advisor (IDVA)
Axis Counselling
Worcester
•
Hybrid work
£26,644 - £28,701 a year
Full-time
Apply now

Job details

£26,644 - £28,701 a year
Sick pay, Company pension, Work from home
Full-time
Hybrid work in Worcester

Full job description

Hours: 35 hours per week

Salary: Starting at £26,644

Location: Coverage of role: West Mercia

Base location: Shrewsbury, Telford or Worcester (to be negotiated), with flexibility for hybrid working, dependent on the needs of the business.

Holidays: 26 days plus statutory holidays per annum to be calculated pro rata to hours worked

OVERALL PURPOSE OF THE JOB:

To provide independent, victim/survivor centred emotional and practical specialist support and advocacy to those affected by domestic violence who are deemed as being high risk.

To provide a client centred, trauma informed specialist domestic abuse service working within a multi-agency setting.

Ø To risk assess and safety plan with clients to help keep them and their children safe

Ø To recognise individual need and to facilitate access to other services that clients and their children need

Ø To provide information on the law and criminal justice processes relating to domestic abuse including reporting, special measures and victim’s rights

Ø To support the empowerment of the service user and facilitate their understanding of the dynamics of domestic violence

Ø Help clients access their rights within and external to the criminal justice process

The successful applicant will be required to understand and operate within the Axis organisation’s policies, procedures and guidelines and work to the principles of equal opportunities and anti discriminatory practice.

This post is subject to a satisfactory Enhanced DBS check.

Please note that the post holder must have a Full driving licence and a vehicle available for work.

Please note due to the nature of this role, it is only open to female applicants and is exempt from 'The Equality Act 2010'

To apply:

Applications can only be made via Axis Counselling’s website where a full job description and job specification can be found along with the application form.

Please visit:

https://www.axiscounselling.org.uk/vacancies/

Please note that only vacancies made using the application form on our website and including a supporting statement in section 10 of the application, will be considered.

Please note due to the nature of this role, it is only open to female applicants and is exempt from 'The Equality Act 2010'

Please note that the post holder must have a Full driving licence and a vehicle available for work.

Closing date: 14th October 2026

Interviews: 22nd October 2026

Pay: £26,644.00-£28,701.00 per year

Benefits:

  • Company pension
  • Sick pay
  • Work from home

Work Location: Hybrid remote in Worcester

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