Visitor Experience jobs

Tourism: Visitor Attraction Associate

Location: The Glenturret Distillery – Crieff

Hours: 24 hours per week, 3 days out of 7 (including weekends)

Contract type: Fixed-term contract until end of September 2026

Salary: Competitive salary plus excellent Company benefits

We have an exciting opportunity for a customer-focused Visitor Attraction Associate to join our team at The Glenturret Distillery in Crieff. This is a varied, hands-on role where you will help create exceptional visitor experiences by welcoming guests, hosting tours and tastings, and supporting our retail and hospitality offering in a truly unique setting.

First recorded in 1763, The Glenturret Distillery is Scotland’s oldest working distillery, set in the beautiful Perthshire countryside. Owned in partnership with Lalique, one of the world’s leading luxury brands, The Glenturret offers a distinctive visitor experience that brings together heritage, craftsmanship and hospitality, including our visitor attraction, the Two MICHELIN Star Lalique Restaurant and Aberturret Estate House.

Reporting to the Visitor Attraction Supervisor, you will help bring The Glenturret brand to life by delivering informative and engaging tours, supporting guests in our reception, retail shop and Dram Bar, and providing a warm, professional service throughout the visitor journey. You will also handle sales, serve drinks and coffee, and contribute to a collaborative team environment focused on delivering an exceptional guest experience.

What you’ll do:

· Welcome guests and deliver a consistently high standard of visitor experience

· Learn and confidently share the history, heritage and story of The Glenturret with visitors

· Lead distillery tours and tastings to a high standard, ensuring an engaging and informative experience

· Work across all areas of the visitor attraction, including hosting groups, the retail shop and the Dram Bar (where you will serve drams, cocktails and coffees)

· Operate retail systems efficiently, processing sales, refunds and other processes as required

· Build strong relationships with visitors and create an engaging, memorable experience across all areas, upselling our products and experiences as required

· Maintain high standards of cleanliness and organisation in both customer-facing and back-of-house areas

This role is offered on a fixed-term basis until end of September 2026, working 3 days out of 7 (24 hours per week).

Whether or not you have previous whisky industry experience, we would love to hear from you if you bring strong communication skills, enthusiasm, flexibility and a proactive approach.

What you’ll bring:

You will bring excellent communication, organisational and time management skills, along with a friendly, accommodating and solution-focused approach.

You will be motivated, enthusiastic and energetic, with strong customer service skills and a keen eye for detail. Building rapport with visitors is central to the role, helping to ensure every guest leaves with a positive impression.

You will be confident interacting with a wide range of people and enjoy working as part of a team, while also being comfortable taking ownership of tasks independently.

A genuine enthusiasm for The Glenturret Distillery is important, alongside the confidence to engage customers, explain the features of our products and use appropriate selling techniques to support sales.

The ability to work flexibly across a broad range of duties, in a fast-paced environment and often under pressure is essential.

Demonstrable experience in till systems, cash-handling and computer literacy is essential.

Barista and bar experience would be beneficial.

What we offer:

· Fantastic career and development prospects

· 37 days holiday per year (Pro rata)

· Double matched workplace pension

· Death in service assurance

· Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique, and The Lalique Restaurant

· Retail Commission Scheme

· Free onsite parking

· Cycle to work scheme

· Discount on gym membership

· Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink

· Access to an employee assistance programme

· Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are committed to building an inclusive culture that values different backgrounds, perspectives, skills and experience. We believe this makes us a stronger organisation, and we welcome applications from individuals who bring difference.

To apply, please email your current CV and a covering letter to recruitment@theglenturret.com.

IMPORTANT: Before applying for this role, please make sure you have a valid right to work in the UK.

A full job description is available on request.

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Sick pay
• Store discount

Ability to commute/relocate:

• Crieff PH7 4HA: reliably commute or plan to relocate before starting work (required)

Application question(s):

• 1. Why do you think you would be a good fit for our organisation?

Experience:

• Customer service: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person