What will you be doing?
We are seeking a motivated and sales-oriented Retail Adviser to join our growing team in our Vodafone Leatherhead Partner store. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. You will also do your utmost to help resolve any issues a customer may have, right there, right then.
Who are we looking for?
We are looking for people who are level-headed, have a mature mind-set, combined with enthusiasm, energy, and drive. It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays, but for the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.
What’s in it for you?
This role offers a competitive salary, along with an unlimited commission scheme. You will get to work with a fun, diverse and driven team who love what they do and will inspire you to be your very best!
_________________________________________________________________________________
Key accountabilities and decision ownership:
· As a Retail Sales Adviser, your focus will be on sales delivery and supporting your team in achieving team targets.
· To provide a high-quality service to customers and complete tasks accurately.
· Choose the best way to deliver your work, operating within the current frameworks and processes of your team and department.
· TNPS (touchpoint net promoter score) & Visual mystery shopper score (in-store).
· Sales dashboard.
· Undertake regular learning and development and align with company and FCA requirements.
· Adhere to company and regulatory policies and guidelines at all times.
Partaking in Vodafone’s security vetting process whenever required.
_________________________________________________________________________________
Core competencies, knowledge and experience:
· Sales-driven and motivated by exceeding targets.
· Must hold a full, clean driver’s licence.
· Team player with a focus on delivering sales targets and first-class customer service to our customers.
· Proven track record in sales and a keen interest in technology and what connectivity can enable customers to do.
· Passion, drive and skills to help us drive sales growth and service across the residential market.
· Ability to communicate professionally, clearly and concisely, both verbally and in written form.
· Ability to manage regular exchange of information by being collaborative and working well with others.
· Always act with good conduct, ensuring our customers are given correct and relevant information, ensuring their needs are met and allowing them to make an informed decision.
_________________________________________________________________________________
Job-specific deliverables, in line with key accountabilities and decision ownership:
· Sell a portfolio of market-leading products in the residential market
· Always act with good conduct, ensuring our customers are given correct and relevant information, ensuring their needs are met and allowing them to make an informed decision
· Decide how to meet each customer’s needs
· Authorise and add-on services/products.
· Raise any issues relating to or impacting our customer experience
· Fixing and taking ownership of actions through to resolution
· Undertake monthly training and development, and align with company and FCA requirements
· Adhere to company and regulatory policies and guidelines at all times
· Partaking in Vodafone’s security vetting process whenever required
· Self-motivated, confident and willing to use own initiative
_________________________________________________________________________________
Key performance indicators:
· A given number of daily door knocking
· Specified sales conversion out of total doors knocked
· Meet customer satisfaction criteria (e.g. TNPS)
· Achieve in-store specific KPIs
· Be a subject matter expert across all our products and services.
Job Types: Full-time, Permanent
Pay: From £13.45 per hour
Benefits:
- Company pension
- Employee discount
Application question(s):
- Do you have previous sales experience?
- Are you over the age of 18?
Education:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
