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Operations Administrator
ADHD 360
·
3.3
Lincoln LN2 2LL
•
Hybrid work
£28,686.74 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£28,686.74 a year

Job type

Full-time

Shift and schedule

Monday to Friday

Benefits

Pulled from the full job description
Employee discount
Employee assistance programme
Company pension
Cycle to work scheme
Company events
Car scheme

Full job description

Job Role: Operations Administrator

Location: Remote

Salary: £28,686.74

Hours: 40 hours per week

Work Pattern: Monday to Friday 09:00 - 17:00

As our organisation continues to grow, we are expanding our team. We are looking for talented, motivated individuals to join us at an exciting stage of our development and contribute to our continued success.

What you’ll do

Provide high-quality administrative support to the Operations team, helping ensure the smooth running of day-to-day activities.

Maintain accurate records, databases and documentation, ensuring information is updated, organised and secure.

Carry out quality checks on GP letters and clinical correspondence, ensuring accuracy, completeness and compliance with organisational standards.

Process patient and GP letters, identifying and escalating any discrepancies or missing information where required.

Support patient onboarding activities, including reviewing documentation and following up on outstanding information.

Assist with data cleansing and information gathering to support patient pathways and operational processes.

Communicate professionally with patients, colleagues and stakeholders, ensuring queries are managed efficiently and courteously.

Monitor workloads and support service performance by identifying issues, escalating concerns and helping maintain KPI targets.

Contribute to audits, reporting activities and service improvement initiatives that enhance patient experience and operational efficiency.

Ensure all work is completed in line with confidentiality, information governance and organisational policies.

What you will bring

Previous experience in an administrative, office support or coordination role.

Excellent attention to detail, with the ability to maintain accuracy when reviewing correspondence and managing records.

Strong organisational and planning skills, with the ability to prioritise a varied workload.

Excellent written and verbal communication skills.

Confidence using Microsoft Office applications, including Word, Excel, Outlook and Teams.

Experience maintaining records and handling sensitive information with professionalism and discretion.

Knowledge of data protection, confidentiality and information governance requirements.

The ability to work independently while contributing positively as part of a collaborative team.

A proactive, reliable and professional approach to work, with a commitment to delivering excellent service.

A willingness to support continuous improvement and contribute to a positive team culture.

Experience working within a healthcare, NHS or social care environment (desirable).

Benefits: -

  • 33 days holiday (including bank holidays) plus the option to buy more with our purchase holiday scheme
  • Your birthday off, because nobody should work on their special day!
  • Enhanced pension contributions above the statutory minimum
  • Enhanced family-friendly benefits, including maternity, adoption, shared parental and paternity pay, plus paid fertility leave
  • Training & Development Opportunities, helping you grow your skills, confidence, and career
  • Flexible Working Approach, empowering you to balance work and life in a way that works best for you with remote or hybrid roles available
  • DBS check paid for by us
  • Electric Vehicle Scheme to help you make the switch to greener driving
  • Blue Light Card discounts
  • Medicash healthcare plan
  • Wellbeing support whenever you need it
  • Cycle to Work Scheme, making it easier (and more affordable) to get active, save money, and commute sustainably
  • My Staff Shop access, giving you exclusive discounts and savings on hundreds of top brands
  • Employee Assistance Programme offering confidential advice and support
  • 12.5% discount on Keys Health services for you and your family
  • Exclusive use of our ADHD360 holiday home near Alton Towers for a fun-filled getaway
  • Company celebration events, because successes are worth celebrating together

About Keys Health

Keys Health is a division of Keys Group and is made up of ADHD360, Autism 360 and Mable.

ADHD360 and Autism 360 diagnose, treat and empower those living with Neurodiversity to unlock their potential and live brighter lives. Mable delivers a complimentary speech and language therapy that supports a range of communication challenges through schools and privately.

Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.

Pay: £28,686.74 per year

Work Location: Hybrid remote in Lincoln LN2 2LL

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