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airline customer service agent jobs
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- JETEXBiggin Hill TN16 3BN
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Job Post Details
Customer Service Supervisor-
2 Terminal, London TW6
Permanent, Full-time
Customer Service Supervisor-
Job details
Pay information not provided
Permanent, Full-time
Weekend availability, Day shift, Holidays
2 Terminal, London TW6
Full job description
Overview:
Swissport is looking for a motivated Supervisor Passenger Services to lead teams delivering exceptional support to passengers with reduced mobility. If you’re a strong communicator with a passion for service and team leadership, this role puts you at the heart of the airport operation. Responsibilities:
QUALIFICATIONS AND COMPETENCIES
Customer Services Supervisor
Location: London Heathrow
Swissport is looking for a motivated Supervisor Passenger Services to lead teams delivering exceptional support to passengers with reduced mobility. If you’re a strong communicator with a passion for service and team leadership, this role puts you at the heart of the airport operation.
-
Lead and motivate staff to deliver excellent customer experiences
-
Manage attendance, performance and training needs
-
Ensure compliance with safety, security and operational procedures
-
Resolve customer issues quickly and professionally
-
Oversee PRM resource planning, deployment and equipment maintenance
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Liaise with airport authorities and maintain accurate operational data
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Report and address incidents, supporting investigations and corrective actions
QUALIFICATIONS AND COMPETENCIES
- Experience working in aviation, ideally in an airside operational role.
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
- Fluent spoken and written English (additional languages beneficial)
- A desire to lead and develop other teams and team members.
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