birmingham tech jobs

441676

£57,946 - £68,205

A Civil Service Pension with an employer contribution of 28.97%

Permanent

DWP - Digital

Analytical
Digital
Information Technology

Flexible working, Full-time, Job share, Part-time

3

• 2 roles are based in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield
• 1 role is based in Manchester or Sheffield

Please note:

Successful candidates will be placed in merit order and assigned to the vacancies listed in the advert. If those vacancies are filled, successful candidates (including those on the reserve list) may be offered roles in other areas within the Business Analysis community.

As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.

Please find further information on the Corporate hub locations here.

Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027.

Would you enjoy working within a multidisciplinary team that delivers transformational services across DWP and making a difference to millions of people’s lives?

Are you a skilled & experienced Senior Business Analyst, and able to work with a wide range of stakeholders?

If so, come and join our community of over 250 Business Analysts.

As a Senior BA within DWP Digital you will lead business analysis activities within large complex Digital programmes, often across several teams and may include multiple technical delivery strands, in the delivery of service improvements.

We have vacancies in a number of areas within DWP Digital including:

Health & Disability - Access to Work

We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact. Rather than digitising old processes, we reimagine complete journeys to improve experiences for millions. From applying for benefits to getting the help needed to succeed at work, you will help design and deliver innovative solutions that drive major transformation across DWP.

Tech Services - Digital Workspaces

We provide the core technology that powers the Department’s Digital Workplace, supporting citizen-facing services and colleagues across government. You will join a multi-disciplinary team delivering solutions such as Digital Signage and assistive technology, working with stakeholders to create reliable and innovative services that make a real difference.

Digital, Modernisation and Efficiency - Common Capabilities

We deliver critical services that support major transformation programmes modernising how DWP works. Using research-driven development, we automate processes and streamline workflows to help agents manage customer contact efficiently, reducing errors and improving experiences. You will work in a fast-paced environment within a multi-disciplinary team of experts in design, architecture, analysis and engineering, scaling and integrating our platform across multiple service lines.

As a Senior BA working within DWP Digital, you will:

• Work on large, complex, cross cutting products or services. Or, across a number of products or services simultaneously. Enabling the delivery of digital solutions to achieve strategic business outcomes.
• Lead workshops, interviews and focus groups to effectively understand business problems and user needs within large complex, cross cutting products or services.
• Collaborate with and communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned to our established Digital roadmaps.
• Understand the business processes and activities that impact and that are impacted by the product or service whilst developing an understanding of how the product or service aligns with the wider strategy of the department.
• Lead BA activities and initiatives and will champion continual learning & development within the BA community.
• Be a leading member of the BA community, taking on leadership and line management responsibilities of BA’s, where required. Additionally, you will play a significant role in capability building and recruitment when required.
• Encourage and promote DWP Digital delivery methodologies, setting standards across the function and working to educate the BA teams working across the functions on principles, methods and tools to support their development.
• Use your experience of delivery methodologies, translating business and user needs into deliverables working collaboratively to define and achieve value outcomes.
• Work with senior business, project or technical stakeholders and will facilitate the setting of project priorities in line with strategic and business goals.
• Be encouraged to continually grow your management capabilities and will support colleagues to take responsibility for their own learning and development in line with business needs and strategic direction.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Demonstrates significant experience of working at Senior BA level, leading business analysis activities within complex projects/environments.
• Demonstrates experience of supporting other BAs to take responsibility for your own learning and development and building your BA toolkit.

If you would like to learn more about the role, please contact Aisha.gultasab@dwp.gov.uk.

Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £57,946 to £68,205.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase in salary, whichever is greater.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Job contact :

• Name : Aisha Gultasab
• Email : Aisha.gultasab@dwp.gov.uk

Recruitment team

• Email : digitalrecruitment.grs@cabinetoffice.gov.uk