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File Handler Litigated Credit Hire
Keoghs
·
2.2
Birmingham B37 7HQ
•
Hybrid work
Permanent, Full-time

Job details

Pay information not provided
Employee discount, Company pension, Cycle to work scheme, Season ticket loan, Tech scheme
Permanent, Full-time
Hybrid work in Birmingham B37 7HQ

Full job description

Description


This role offers an exciting opportunity to investigate litigated credit hire claims which will be up to £25,000 in value.
Their priority will be to pursue settlement of these files in line with client instruction to achieve the maximum savings possible swiftly.


Key Accountabilities


The role will involve dealing with a caseload of DA credit hire files, however, there is a possibility that the litigation will include personal injury. This would be completed under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.
The main aspects of the role will involve:
  • Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
  • Formulating an initial strategy for approval by Team Leader.
  • Legal research
  • Undertaking telephone negotiations with third party Solicitors
  • Liaising with the insured and insurers where necessary
  • Ensuring ‘actions’ are carried out as per the task list within the Case Management System
  • Accurately completing management information processes (MI)
  • Processing bills
  • Ensuring all files are kept within ISO 9001 guidelines
  • To ensure compliance with the SRA Standards and Regulations
  • Adhere to the Keoghs Values
  • Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:
  • Drafting defences
  • Completing direction questionnaires
  • Dealing with disclosure and exchange of evidence
  • Completing pre-trial checklists
  • Instructing Counsel
  • Drafting CPR Part 18 questions
  • Drafting CPR Part 35 questions
  • Drafting Counter schedules

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Experience, Skills and Qualifications


Essential:
  • Experience of litigation and handling Credit Hire files with evidence of managing own case load
  • Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
  • Ability to use own initiative
  • Ability to plan and prioritise workloads
  • Excellent listening and verbal communication skills
  • Good telephone negotiation skills
  • Ability to follow work processes and keep to Strategy
  • Ability to recognise when sensitivity and tact are required
  • Ability to make decisions
  • Ability to remain calm under pressure
  • Good IT skills including Word, Outlook, and experience of a Case Management System preferred
  • Adhere to the Keoghs Values

Desirable:
Experience of handling PI claims


Benefits


  • Davies Incentive Plan
  • 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
  • Simply Health Care Cash Plan
  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 years’ service
  • Pension Contribution based 5% Employee / 3% Employer
  • Employee Resource Groups
  • Employee Volunteering Programme
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
  • after successfully completing probation


About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
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