public affairs jobs

About the Role

We are seeking a proactive and highly organised Communications Officer to support the constituency and parliamentary work of Tom Hayes MP. This is a varied role combining communications, casework support, media engagement and stakeholder liaison. The successful candidate will play a key role in managing constituent communications, maintaining an effective online presence, and supporting proactive engagement with local and national stakeholders.

Key Responsibilities

Constituent Communications & Casework Support

• Manage a high volume of enquiries from constituents via email, phone, social media and face-to-face contact.
• Draft clear, accurate and sensitive responses to constituents, including more complex correspondence where required.
• Gather relevant information to support case resolution and follow up with external bodies as appropriate.
• Log all cases accurately, monitor progress, and ensure actions are completed in a timely manner.
• Ensure all records are maintained confidentially and in line with data protection legislation.
• Analyse patterns of enquiries and produce clear reports to inform the MP and office team.

Surgeries, Meetings & Office Support

• Assist with constituency surgeries and meetings, including follow-up actions.
• Attend constituency meetings as required and support ongoing engagement activity.

Communications, Media & Digital

• Establish, monitor and update the MP’s social media and online presence in the constituency.
• Manage and respond to social media enquiries and comments, escalating where appropriate.
• Produce engaging digital content, including graphics and short video content.
• Publicise surgeries, announcements and local news updates.
• Monitor local and relevant media coverage.
• Draft press releases and liaise with media on constituency, non-party-political matters, meeting deadlines as required.
• Accompany Tom on constituency visits to capture content and support stakeholder management.

Stakeholder Engagement & Parliamentary Support

• Lead proactive stakeholder engagement, building and maintaining relationships with local communities, partner organisations and key national bodies.
• Support the MP’s parliamentary activity, including occasional travel to Westminster to staff APPGs, drop-ins, roundtables, receptions and meetings.
• Use parliamentary and stakeholder engagement opportunities to gather insight and create content for social media and press activity.

Person Specification

Essential

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience handling confidential information with discretion and sensitivity.
• Confident using social media platforms in a professional context.
• Strong attention to detail and commitment to accuracy.
• Ability to analyse information and present findings clearly.
• Ability to use Canva and CapCut to produce digital assets.

Desirable

• Experience working in a political, public affairs, communications or stakeholder engagement role.
• Experience producing digital content (graphics and video).
• Understanding of constituency or parliamentary casework.

Additional Information

• Occasional evening or weekend work will be required.
• Occasional travel for work, including to Westminster.

How to Apply

Please apply via Indeed with your CV and a short covering statement outlining your suitability for the role.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £24,420.00-£30,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Sick pay

Work Location: In person