Business Administration Apprenticeship

Business Administration & Customer Service Apprentice

Location: Manchester M8
Job Type: Apprenticeship | Full-Time

About the Company

We are a well-established, independently owned vehicle rental provider operating across the North West of England. With multiple locations and a strong reputation for customer service, we specialise in flexible short- and long-term car and van hire solutions.

Due to continued business growth, we are seeking a Business Administration & Customer Service Apprentice to join our expanding team.

The Role

This apprenticeship offers an excellent opportunity to launch your career in business administration and customer service within a fast-paced, customer-focused environment.

You will gain hands-on experience in front-of-house operations, administration, and customer support while working towards a recognised qualification. You will play a key role in delivering a high-quality customer experience from initial enquiry through to vehicle return.

Key Responsibilities

• Handle customer enquiries via phone, email, and in person
• Support vehicle bookings, contracts, and rental documentation
• Process payments and maintain accurate customer records
• Assist with vehicle scheduling and availability management
• Resolve customer queries and issues in a professional manner
• Carry out general administrative duties (filing, data entry, system updates)
• Support marketing and promotional activities as required
• Ensure compliance with company policies and health & safety standards

Requirements

• Friendly, professional, and positive attitude
• Strong written and verbal communication skills
• Good organisational skills and attention to detail
• Basic IT proficiency (e.g. Microsoft Office, email systems, data entry)
• Willingness to learn and develop new skills
• Ability to work effectively in a team environment
• GCSEs (or equivalent) in Maths and English (preferred but not essential)

A full UK driving licence is advantageous but not required.

What We Offer

• Recognised apprenticeship qualification in Business Administration / Customer Service
• Full training and ongoing mentoring
• Supportive and collaborative working environment
• Opportunities for career progression within a growing business
• Competitive apprenticeship salary

Career Development

We are committed to developing our employees, with clear progression pathways into roles such as Senior Customer Service Advisor, Office Administrator, or Operations Coordinator.

Apply Now

If you are enthusiastic, reliable, and ready to begin a career in business administration and customer service, we encourage you to apply.

Job Types: Full-time, Apprenticeship

Pay: From £8.00 per hour

Benefits:

• Company pension

Application question(s):

• How long is your commute to Manchester M8?

Licence/Certification:

• Driving Licence & access to a car (preferred)

Work Location: In person