Customer Service Representative

Customer Service Representative

Based in Manchester

6 Month Contract

£13.54 - PAYE

Overview

Customer Support Expert (Contact Centre)

As a Customer Support Expert in our Clients’ contact centre, you will be the first point of contact for Customers and Dealers.

The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.

You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.

Position Responsibilities:

• Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
• Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
• Maintain accurate and up-to-date customer account records.
• Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.
• Assist customers with financial health and loss recovery enquiries.
• Support customers through the end-of-contract process.
• Perform account administration tasks, such as name/address changes and sending letters/emails

Skills Required:

• Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.
• Commit to ensuring customers receive the best possible outcome for their individual circumstances.
• Embrace a positive attitude toward change, including business transformation, new technology, and systems.
• Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.
• Maintain a focus on achieving personal and team objectives by delivering results.
• Demonstrate resilience and adaptability in a fast-paced contact centre environment.
• Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.

Excellent Opportunity with immediate starts available.

Pay: £13.54 per hour

Work Location: In person