remote customer service advisor jobs

Planner

Pay: £25,000.00 - £28,000.00 per year

Job description

Robert Heath Heating (a member of the Daikin Group) specialises in providing domestic and commercial gas heating installation, service, and maintenance services to Social Housing, and is currently engaged in long-term contracts with Housing Associations and Local Authorities, covering around 100,000 properties across the UK.

We are looking for a passionate and motivated Planner administrator to join our client-focused team. This is an exciting time to join a family run business undergoing wide business change. We provide world-class customer service in a fast-paced environment, supported by our schedulers and contact centre teams, to deliver a seamless client experience.

Utilising your existing skill-set, we will support you in developing industry knowledge to empower autonomy whilst remaining a committed team player. To the right candidate we offer career progression and a warm work environment (we are a heating company after all!)

MAIN DUTIES & RESPONSIBILITIES

1. Responsible for all aspects of in day and future planning within a defined area

2. Keeping customers up to date with status of their job

3. Dealing with incoming and outgoing communications

4. Accurately recording notes on our system

5. Monitoring engineer start times and finishing times of engineers to increase productivity

6. Resolving and responding to client escalations

7. Ensuring the Scheduling tool for the clear at the end of each working day

8. Working alongside the Performance Hub Administrator to ensure jobs are completed within SLA

9. Working alongside the Performance Hub Administrator to ensure work in progress in the area is kept as low as possible.

ESSENTIAL SKILLS

Outstanding customer service skills

Excellent interpersonal and communication skills

Objection handling

Strong organisational skills and the ability to prioritise workloads

Ability to work to deadlines

Good problem solving skills

Ability to work well as part of team and independently using own initiative

Ability to communicate with internal and external employees at all levels

IT Skills – Microsoft Word, Excel, Outlook or similar

EXPERIENCE

Working within a planning / scheduling role.

Working within heating, plumbing or construction industries

Working with multiple stakeholders across many departments

Working within the social housing / maintenance sector

Engaging with people with different needs and backgrounds

EDUCATION / QUALIFICATIONS

5 GCSEs grade A*-C (or equivalent)

3 A-Levels A-C (or equivalent)

DESIRABLE

Working in a customer service / help desk / contact centre environment

Working within heating, plumbing or construction industries

Working within a contract administration position

Engaging with people with different needs and backgrounds

Job Type: Full-time

Hours Full-time Hours 8-5 - 1 hour lunch.

Benefits:

Work from home

Monday to Friday

Reference ID: Planner (Daikin)

Company pension

Other experience required

Customer service: 2 years

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company pension
• Work from home

Work Location: Remote