user experience researcher jobs

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

At Viber, we connect people–no matter who they are or where they are from. We dedicate ourselves to providing added value to communication — from private and group chats to audio and video calls to the ability to follow and contact brands, businesses, and celebrities. Viber is a super-app and an all-in-one platform for everything communications-based, with many different business and financial services, including payment solutions for users to make transfers, purchases, and much more!

We’re looking for an experienced Product Designer to join our team and help shape the app used by millions of users around the world daily. This is an end-to-end role focused on delivering thoughtful, intuitive, and impactful experiences.

• 5+ years of product design experience, ideally in fast-paced environments.
• A degree in a related field (Visual communication or other relevant degree)
• Strong UX foundation with a keen eye for detail and craft.
• Experience designing for B2C mobile products.
• Familiarity with using AI tools (LLMs, Vibe coding tools, Figma plugins) in the design process.
• Comfort conducting your own research when needed, even with a UX researcher on the team
• Ability to design based on data and evidence, not just intuition.
• A proactive, curious mindset and strong communication skills.
• Passion for delivering experiences that feel thoughtful and elevatedת not just functional.

• Lead the full design process from discovery and research to prototyping, testing, and final design.
• Collaborate closely with PMs, engineers, researcher, content designer and fellow designers.
• Leverage AI tools to accelerate your workflow, from ideation to execution.
• Conduct hands-on research including user interviews and usability testing
• Use data and analytics to guide decisions and validate your design work.
• Drive toward user experiences that are not only functional but delightful and emotionally resonant.
• Contribute to shaping AI driven product features
• Stay connected to the bigger picture, understanding how design ties into product strategy and KPIs.