Skip to main content
Post your CV and find your next job on Indeed!

Bt jobs in Accrington

Sort by: -
    • This is a great opportunity for someone who enjoys speaking to people, solving problems and making a real difference to the customer experience.
    • The Business CFO rely on Digital, and more specifically Secure Platforms, to underpin the services that they provide to their customers.
    • View all BT jobs - Manchester jobs - Infrastructure Engineer jobs in Manchester
    • Salary Search: Infrastructure Engineering Professional salaries in Manchester
    • See popular questions & answers about BT
    • An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance.
    • Sales Executive — BT (BT Local Business).
    • £28,000 Basic | £38,000–£42,000 OTE | Uncapped Commission.
    • Winning and developing new and existing SME accounts…
    • The Digital Design Professional is responsible for designing and developing engaging digital learning solutions that build capability, enhance business…
    • You’ll own a defined account base of around 100 business customers , building strong relationships, identifying opportunities, and proactively selling BT…

People also searched:

vodafone
work from home
full time
part time
ee
virgin media
barclays
customer service
customer service advisor
call centre

Job Post Details

Customer Service Advisor - BT - job post

BT Local Business
Burscough L40 0SD
From £25,900 a year - Full-time

Job details

Pay

  • From £25,900 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Burscough L40 0SD

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Health & wellbeing programme
  • Cycle to work scheme
  • Company events

Full job description

Job title: Customer Service Advisor

Location: Burscough, Ormskirk

Salary: From £25,900 + Bonus Scheme

Hours: Monday to Friday, 9:00am – 5:30pm

Looking for a role where no two days are the same?

At BT Local Business Liverpool, Chester & North Wales, we're looking for a confident and customer-focused individual to join our team as an Inbound Customer Service Advisor.

This is a great opportunity for someone who enjoys speaking to people, solving problems and making a real difference to the customer experience. Full training will be provided through the BT Training Academy, so no previous telecoms experience is needed — just the right attitude.

What You'll Be Doing

  • Handling inbound calls from existing business customers
  • Taking ownership of customer queries and seeing them through to resolution
  • Updating customer records and CRM systems accurately
  • Liaising with internal teams to ensure customers get the best possible outcome
  • Supporting customers through changes to their services or accounts
  • Contributing to a positive, professional customer experience every time

What We Offer

  • Starting salary from £25,900 plus bonus scheme
  • Full training and ongoing support through the BT Training Academy
  • Modern, refurbished offices based in Burscough
  • Friendly and supportive team environment with over 40 colleagues
  • Company-funded social events and incentives
  • Pension contributions and healthcare cash plan
  • Cycle-to-work scheme
  • Option to purchase additional annual leave
  • Free parking nearby

About Us

BT Local Business Liverpool, Chester & North Wales is one of the longest-standing BT partners in the UK, supporting businesses across the region for over 20 years. As an independently owned business within the BT Local Business network, we combine the backing of a nationally recognised brand with the culture and support of a close-knit local team.

We're proud to have won multiple awards for customer service and business performance — and with continued growth across the business, there's never been a better time to join us.

What We're Looking For

  • Previous customer service or call handling experience preferred
  • A confident, friendly telephone manner
  • Strong listening and communication skills
  • Comfortable working in a fast-paced environment
  • Positive attitude and willingness to learn

Job Type: Full-time, Permanent

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme

Experience:

  • Customer service or inbound call handling: 1 year (preferred)

Pay: From £25,900.00 per year

Benefits:

  • Company events
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme

Work Location: In person

Let Employers Find YouUpload Your Resume