Skip to main content
Post your CV and find your next job on Indeed!

Complaints Handling jobs in Lancashire

Sort by: -
    • Take a pro-active approach to dealing with customer complaints.
    • Ideal Candidate:* This role would suit someone with a background in customer service who is…
    • Proven Experience*: Strong background in handling customer complaints, with a focus on resolving complex issues empathetically and efficiently.
    • Experience handling escalations, complaints, and difficult conversations with professionalism and empathy.
    • Resolve referred customer issues, complaints, and…
    • Experience handling customer complaints or complex customer issues is desirable.
    • Managing customer enquiries and escalated complaints via phone, email and other…
    • Job Type: Full-time | No weekends | 37.5 hour week.
    • Flexible working: Choose between a 9-day fortnight (an extra day off every two weeks) or a standard Monday…
    • Assist in training staff on guest service standards and complaint handling.
    • Responding to questions, concerns, and complaints in a polite and efficient manner…
    • Enquiry handling, qualification and conversion (SLAs)*.
    • Organised and comfortable handling multiple enquiries at pace while maintaining quality and consistency.
    • Manage all administrative tasks related to claims handling.
    • Handle customer complaints effectively and professionally, seeking timely resolution.
    • Support Store Manager in authorising duties, handling complaints, and managing schedules and pricing.
    • Oversee till operations, cash handling, employee training,…
    • View all Aldi jobs - Bolton jobs - Retail Manager jobs in Bolton
    • Salary Search: Retail Management Placement salaries in Bolton
    • See popular questions & answers about Aldi
    • Resolve customer queries and complaints professionally and promptly.
    • Undertake manual handling duties, including moving roll cages and replenishing stock in…
    • Confident in lifting and handling parcels.
    • Reporting any issues/complaints about deliveries to your Supervisor.
    • Health & Wellness: Healthcare Cash Plan.
    • Clear experience of handling regulatory complaints within an FCA environment.
    • Investigating and responding to informal and formal complaints.
    • Second point of escalation for customer complaints.
    • Proven track record of managing formal customer complaints, dispute resolution, and regulatory processes (…
    • Investigate, manage, and resolve informal customer complaints with empathy and efficiency.
    • Balancing day to day people management with active case handling, you…
    • Manage customer complaints and escalations in a confident and professional manner.
    • You will act as the first point of contact across multiple communication…

Job Post Details

Senior Customer Service Advisor
Ultraframe UK Ltd
Clitheroe BB7
Permanent, Full-time
Apply now

Job details

Pay information not provided
Life insurance, Free parking, Company pension, Health & wellbeing programme, On-site parking
Permanent, Full-time
Clitheroe BB7

Full job description

Job Overview

The business is currently undergoing a program of system upgrades, and you will play a part in working with and embedding new systems and processes for the Customer Services team. The Senior Customer Service Advisor plays a crucial role in delivering exceptional customer support and ensuring a high-quality experience for customers and end users. Working in a fast-paced small team and supporting our customers in time critical situations you will be inputting and progressing replacement parts orders and working closely with internal departments to ensure customer requests are fulfilled on time and in full. Working in tandem with the whole department and our team of Area Sales Managers you will strive to go above and beyond to ensure customers are satisfied with resolutions.

An important part of this role also involves working closely with our Quality Assurance team reporting live issues and tracking the completion of investigations.

Role Overview:

As a Senior Customer Service Advisor, you will:

· Take a pro-active approach to dealing with customer complaints. Handling complex cases, investigating root causes and working towards a mutually satisfactory resolution for both customers and the business.

· Respond to customer enquiries by phone and email, aiming to resolve each one on first contact.

· Raise and process replacement orders where needed.

· Keep customers updated throughout and maintain accurate, up-to-date records.

· Share updates and insights.

· Collaborate with colleagues to improve processes and resolve customer issues quickly.

· Confirm the outcome of investigations to customers.

Key Requirements:

· Excellent verbal and written communication skills for effective interaction with both internal and external stakeholders.

· Determination, tenacity, and strong negotiation skills to ensure the best outcomes for Ultraframe and our customers.

· Computer literacy, with proficiency in MS Office and our in-house IT applications (full training provided).

· Ability to prioritise tasks, make independent decisions, and learn new skills.

· Strong problem-solving mindset.

· Commitment to delivering excellent customer service and keen attention to detail.

Ideal Candidate: This role would suit someone with a background in customer service who is confident handling aftersales issues, ranging from product faults to warranty claims and seeing them through to resolution. Supervisory experiences would be an advantage. You will develop valuable skills and experience with opportunities for advancement in a growing sector. We are looking for someone patient, empathetic who genuinely cares about getting things right for our customers.

Salary and Benefits:

  • Competitive pay, salary is negotiable at interview, depending on experience.
  • 24 days holiday plus bank holidays
  • Onsite parking
  • Contributory pension scheme
  • Healthcare cash plan Scheme.
  • Opportunities for career progression and development within a supportive and innovative company.

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking

Work Location: In person

Let Employers Find YouUpload Your Resume