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    • Haslemere Health Centre is a large, modern GP practice with 19,000 patients and a multidisciplinary team including GPs, nurses, pharmacist, health care…
    • The Patient Service Advisor will be responsible for the general administrative and receptionist functions within the Practice.
    • Job Type: Part-time - 20 - 30 hours per week .
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Care Navigator/Receptionist
Haslemere Health Centre
Haslemere GU27 2BQ
£13 an hour
Part-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£13 an hour

Job type

Part-time

Benefits

Pulled from the full job description
Free parking
Company pension
Private medical insurance
On-site parking

Full job description

Practice Overview

Haslemere Health Centre is a large, modern GP practice with 19,000 patients and a multidisciplinary team including GPs, nurses, pharmacist, health care assistants, physiotherapist, paramedic, mental health practitioner and social prescriber. Our practice operates from a modern, single-storey NHS Health Centre featuring 20 consulting rooms, located within the grounds of Haslemere Hospital. We also have a smaller branch surgery in Fernhurst, along with additional administrative offices within the hospital.

Summary

We are seeking a Care Navigator to join our friendly and supportive team. This is a busy, patient‑facing role at the heart of the practice and includes both reception and administrative duties. You do not necessarily need previous GP surgery experience — full training will be provided — but you do need resilience, patience, reliability, and a good sense of humour.

Responsibilities

  • Greet and assist patients efficiently and courteously at front desk.
  • Answering incoming telephone calls and handling queries appropriately
  • Booking, amending and cancelling appointments accurately
  • Signposting patients to the most appropriate services
  • Maintaining patient confidentiality at all times

Person Specification

Essential

  • Reliable, punctual and well organised
  • Calm and resilient in a busy, pressurised environment
  • Patient‑focused with good communication skills
  • Able to multitask and prioritise effectively
  • Good attention to detail
  • Common sense and a willingness to learn
  • A positive attitude and a good sense of humour
  • Basic IT skills

Desirable

  • Experience in a customer‑facing or administrative role
  • Experience in a healthcare environment

Working Pattern ( 19 hours per week)

  • Wednesday: 8.00am – 6.30pm (1 hour unpaid lunch)
  • Friday: 8.00am – 6.30pm (1 hour unpaid lunch)

What We Offer

  • NHS Pension Scheme
  • Private medical insurance
  • Free on‑site parking
  • Full training and ongoing support
  • A friendly and supportive team environment

Interview Information

Please note: Interviews are planned for week commencing 24th August

Pay: £13.00 per hour

Work Location: In person

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