Guest Service jobs in Brewood and Coven

Front of House Supervisor – Tea Rooms

Why David Austin Roses

For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand until they are ready to be passed onto our customers, to be enjoyed in their own gardens.

As a family-owned and run business, we are hugely fortunate to work closely with the talented people who make up our extended family. From growing and fulfilment to product and corporate services, we are always growing and are always looking for people to join us on our journey.

Our people are the cornerstone of David Austin Roses and without them, there would be no plants.

If you feel like you have the right talent to be part of our award winning team, then we would love to talk to you about how we can help you build your career.

Primary purpose:

At David Austin Roses, our tearooms are set within one of the world’s most beautiful rose gardens. We pride ourselves on delivering warm hospitality, excellent coffee, and freshly prepared food in a relaxed and welcoming environment.

We are looking for an enthusiastic Front of House Supervisor to support the daily operation of our tearooms and help lead our front-of-house team in delivering exceptional service to every guest.

This is a fantastic opportunity for someone who enjoys working in hospitality, loves great customer service, and thrives in a friendly, fast-paced environment.

This is a permanent position, full-time or part-time hours will be considered however some weekend and Bank Holiday cover is essential to this role. Our Tea Rooms are open from 9am to 5pm daily.

Your day to day:

· Supporting the day-to-day running of our tearooms and ensuring smooth, efficient service

· Supervising and motivating the front-of-house team to deliver outstanding customer experiences

· Taking orders and delivering a high standard of beverage and table service

· Monitoring stock levels, ordering supplies, and managing inventory to minimise waste

· Assisting with basic food preparation when required

· Maintaining high standards of cleanliness, presentation, safety and hygiene

· Ensuring compliance with health & safety and food safety procedures

· Completing and maintaining daily food safety records

· Ensuring team members follow cash handling procedures

· Encouraging upselling and positive customer engagement

· Handling customer enquiries or concerns professionally to ensure excellent guest satisfaction

What you bring to the team:

· Previous hospitality or café/restaurant supervisory experience preferred

· Excellent communication and customer service skills

· Friendly, confident, and reliable with a positive attitude

· A strong team player who enjoys supporting and motivating others

· Ability to stay organised and calm in a busy environment

· A genuine passion for hospitality, food and coffee

· Flexible and willing to support the team where needed

· Barista experience or training would be an advantage

Benefits include:

• Salary negotiable dependent on experience
• 25 days annual leave plus bank holidays
• Pension contributions on total earnings
• Employee discounts
• Employee Assistance Programme
• Learning & development opportunities.

Pay: From £26,812.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount

Experience:

• Supervising experience: 1 year (preferred)
• Restaurant management: 1 year (preferred)

Work Location: In person