Become a Skills Coach for Customer Service, Business Admin and Management apprentices with the Mercury Training team.
As a successful facilities management apprenticeship provider, Mercury Training Services Ltd has been a leader in the industry for over 20 years. We have built an outstanding reputation for delivering high-quality apprenticeship programmes, helping individuals and businesses thrive. Our clients include prestigious organisations such as the Ministry of Defence, a number of the largest corporate organisations, museums, universities, NHS, seaports and airports, logistics hubs, and high-end retail environments.
At Mercury, we are dedicated to empowering both our apprentices and their employers, offering expert guidance and support to help them succeed. If you're passionate about passing on your sector expertise and shaping the next generation of facilities professionals, this is the perfect opportunity to join our team.
What is an Apprenticeship?
An apprenticeship is a work-based learning programme that combines on-the-job training with academic learning, allowing apprentices to gain practical experience and formal qualifications simultaneously. Our apprenticeships in the facilities sector help individuals progress from facilities operatives to facilities management roles, with a focus on operational skills, leadership, and regulatory knowledge.
At Mercury Training, we ensure our apprentices receive the support they need to excel in their careers, helping them to acquire skills that are directly relevant to their job roles while advancing their career development in the facilities sector.
A Typical Day in the Life of an Apprenticeship Skills Coach:
As a Management Skills Coach, you will play a key role in guiding and mentoring apprentices as they progress through their learning journey. A typical day includes:
- Delivering mainly one-to-one (occasionally group / cohorts) training and assessment for apprentices in the facilities sector. This includes on-line delivery as well as on-site training where the candidates work.
- Visiting apprentices at their workplace every 3-months to assess progress and provide on-site coaching, helping them meet key milestones.
- Delivery of English and maths functional skills to apprentices that need upskilling
- Developing and delivering training sessions focused on real-world skills and scenarios, preparing apprentices for senior roles in facilities management.
- Providing feedback and support, ensuring apprentices meet their academic and practical goals, while also offering career guidance.
- Planning your schedule around your apprentices’ needs, ensuring regular check-ins and structured learning pathways.
Workloads and Flexibility at Mercury: A Key Benefit
- At Mercury, we offer a unique advantage with our lower apprentice-to-coach ratio compared to most apprenticeship providers in England. This ensures you’ll have a more manageable caseload, allowing you to dedicate quality time to each apprentice without overwhelming workloads.
- We are committed to regularly reviewing caseloads to support your work-life balance and ensure you have ample time for family, friends, and personal well-being. While the role may involve working across various shifts—days, evenings, nights, and weekends—due to the 24/7 nature of the facilities industry, you’ll benefit from the flexibility to manage your own schedule.
- With about 50% of your time spent traveling to support apprentices, we give you the autonomy to plan your work in a way that suits you. Plus, you’ll always have strong backing from the management team and your fellow Skills Coaches, fostering a supportive and collaborative work environment.
What We Offer:
- Very competitive pay with regular reviews
- 34 days paid holiday (26 days holidays plus 8 bank holidays)
- Christmas / New year shutdown each year to be with family/friends
- Staff perks and benefits, including regular fully funded team events
- Company pension scheme
- Full home office setup: Laptop, mobile phone, desk, chair, monitors, etc.
- Comprehensive support from our business support manager and colleagues
- Development to higher levels of teacher training including assessor and internal verifier qualifications
- Apprenticeship opportunity for your own development
- Life insurance
- 24/7 on-line doctor access for you and your family
- Travel expenses: £0.45 per mile
- Trains, hotels and meals are fully funded by Mercury
Role and Duties:
- Delivering mainly one-to-one (occasionally group) training and assessment for apprentices in the facilities sector. This includes on-line delivery as well as on-site training where the candidates work.
- Deliver training to apprentices every 4 weeks to monitor their performance and coach them to excel in their roles.
- Develop training materials and lesson plans in line with apprenticeship standards and the needs of our clients.
- Ensure apprentices are prepared for End-Point Assessment (EPA) and other required milestones.
- Maintain detailed records of each apprentice’s progress and provide feedback to line managers.
Must-Have Qualifications and Skills:
- Minimum 3 years’ operational management experience
- Minimum Level 3 Trainer Qualification (or equivalent teaching qualification)
- IWFM membership / qualification
- Excellent organisational skills
- Functional skills level 2 in English and Maths (or equivalent such as GCSE's)
- Self-motivated and proactive, able to manage your own schedule
- Ability to travel across the UK to meet your apprentices on-site
- Own transport (mileage is paid at £0.45 pence per mile)
Additional Personal Qualities:
- Willingness to learn and gain additional qualifications such as teacher training or assessing qualifications.
- Methodical and able to work independently.
We do not accept communication from recruitment agencies
Previous applicants need not apply.
Job Type: Full-time
Pay: £34,000.00-£38,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free flu jabs
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- Do you hold ILM or CMI qualification to back up your experience
Experience:
- Operations management: 3 years (required)
Licence/Certification:
- Level 3 Teacher Training Certificate issued in the UK (preferred)
Willingness to travel:
Work Location: Hybrid remote in Brierley Hill DY5 1XN
Application deadline: 20/06/2025
Reference ID: Facilities Management Skills Coach - Apprenticeships
Expected start date: 01/08/2025
