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GreenSquareAccord are looking for an organised, proactive and curious Operations Contract Administrator to join our growing Operations team ensuring the best and most cost effective services are provided to our housing clients!

You ll be joining a small, passionate team at an exciting stage of development, helping us shape how we deliver services to our customers and communities. You ll have the opportunity to influence processes, suggest improvements and trial new ways of working from day one. If you re someone who enjoys variety, takes pride in getting the details right, and wants to make a genuine difference, we d love to hear from you.

What You ll Be Doing

You ll play a key role in supporting the smooth delivery of operational contracts and services across our organisation.

• Processing and matching invoices, raising purchase orders and resolving payment queries.
• Managing diaries, coordinating meetings and preparing agendas and supporting documentation.
• Collating information for KPI reports, customer satisfaction surveys and performance reviews.
• Monitoring shared inboxes and responding to customer, contractor and colleague enquiries.
• Raising queries, identifying issues and escalating concerns where appropriate.
• Maintaining accurate records, contract documentation and performance data.
• Supporting contractor review meetings and tracking actions through to completion.
• Working closely with colleagues, suppliers and contractors to ensure services are delivered effectively.

What We re Looking For

We re looking for someone who combines strong administration skills with a genuine desire to improve how things are done.

• Experience processing invoices, purchase orders and financial administration.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office, particularly Excel, Word and Outlook.
• The ability to gather, analyse and present information clearly.
• Excellent communication skills and a customer-focused approach.
• The confidence to challenge, question and escalate issues when needed.

The Values That Matter

Curiosity - You don t simply follow processes?"you look for ways to improve them. You re comfortable asking questions, making suggestions and helping us find smarter ways of working.

Passion - You care about achieving great outcomes for the people we serve. You understand that behind every invoice, report and contract is a service that matters to our customers.

Adaptability - No two days are the same. You ll thrive in a varied role where priorities can change, new challenges emerge and opportunities to learn are everywhere.

Why Join Us?

This is a rare opportunity to join a new and ambitious team where your ideas will genuinely be heard. In return, you ll benefit from:

• The opportunity to help shape a growing service.
• Freedom to identify improvements and trial new approaches.
• A supportive team environment where collaboration matters.
• Ongoing learning and development opportunities.
• The chance to build your career and grow with us.

If you re looking for a role where you can make an impact, develop your skills and be part of something exciting, we d love to hear from you.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.

• Trust based flexible working and supportive and friendly teams
• 25 days annual holiday entitlement, increasing to 30 days
• One day off for your birthday
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay