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    • The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders…
    • View all Epsom and St Helier University Hospitals NHS Trust jobs - Carshalton jobs - Ward Clerk jobs in Carshalton
    • Salary Search: Ward Clerk-Part Time salaries in Carshalton
    • See popular questions & answers about Epsom and St Helier University Hospitals NHS Trust
    • Booking, amending and cancelling appointments using the clinical system accurately.
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Job Post Details

Ward Clerk-Part Time
Epsom and St Helier University Hospitals NHS Trust
·
3.6
Carshalton
£30,630 - £32,346 a year
Part-time, Permanent
Apply on company site

Job details

£30,630 - £32,346 a year
Part-time, Permanent
Carshalton

Full job description

Band 3

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week (pa pro rata inc. hcas outer)
Job ref
343-7906231-SC-E-A
Site
St Helier Hospital
Town
Carshalton
Salary
£30,630 - £32,346 pro rata pa incl HCAS Outer pro rata
Salary period
Yearly
Closing
23/11/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.


Job overview

The post holder will provide high quality patient care through dedicated administrative and clerical support to surgical and nursing staff at ward level as part of a multi-disciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.


Main duties of the job

Demonstrates good verbal, written and communication skills.

Excellent interpersonal and customer care skills and dealing with complaints, and able to deal very sensitively and non- confrontationally with colleagues, patients and relatives.

Experience of using a full range of IT/patient administration systems in a healthcare setting

The ability to prioritise tasks effectively and work without direct supervision.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).


Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit

Person specification

Qualifications

Essential criteria
  • Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
  • NVQ level 2 in Business Administration or Customer Care or equivalent.

Experience

Essential criteria
  • Experience of using a full range of IT/patient administration systems
  • Experience of patient administration work in a healthcare setting
Desirable criteria
  • Experience of face-to-face customer contact.

Knowledge and Skills

Essential criteria
  • Excellent interpersonal and customer care skills and dealing with complaints.
  • The ability to prioritise tasks effectively and work without direct supervision
  • Knowledge of confidentiality and data protection principles
  • Knowledge of databases, spreadsheets e.g. iPm, iFit, Excel or similar applications and experience of using keyboard
Desirable criteria
  • Flexible, responsive approach to work

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.


Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

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