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    • Ability to work within a demanding environment, demonstrating a confident approach to difficult situations.
    • Give details of where you have worked with members…
    • View all University Hospitals Dorset NHS Foundation Trust jobs - Poole jobs - Emergency Department Registrar jobs in Poole
    • Salary Search: Receptionist Administrator - Emergency Department salaries in Poole
    • See popular questions & answers about University Hospitals Dorset NHS Foundation Trust
    • Book appointments using the correct slot type and clinician, following the practice’s appointment system (e.g. on the day urgent, 3 day, 2 week, routine,…
    • Ultrasound Direct are a national private medical ultrasound group and are looking to recruit a permanent Clinic Assistant & Receptionist member of staff on a…
    • Previous medical admin/laboratory experience preferable.
    • This includes, but is not limited to, booking in a high volume of specimens daily, ensuring our clients…
    • Whether you're greeting customers, managing appointments, handling administrative tasks, or supporting our clinical teams, you'll help ensure the smooth running…
    • Supporting the clinical team with general practice administration.
    • Managing appointment bookings and diary scheduling.
    • Good computer and administrative skills.
    • Greeting patients and booking appointments (in person and by phone).
    • This is a part-time role ( 19 hours per week, to start NOVEMBER 2026 with training prior)…
    • Experience with EMIS Web, SystmOne or other GP clinical systems, medical record summarising or clinical coding would be particularly desirable.
    • Experience in a medical secretarial or clinical administration role within a GP Practice.
    • The successful candidate will provide comprehensive secretarial and…
    • Learning clinical and admin skills through full training.
    • Booking appointments and handling reception duties.
    • Greeting patients and helping them feel welcome.
    • Using multiple IT systems (including ERS and Lorenzo – training provided), you’ll manage patient referrals and appointment bookings , helping guide patients…
    • To administrate the national NHS e-Referrals System and ensure the swift and accurate entry of referrals onto the Hospital Electronic Patient Record.
    • Direct clinical questions to the appropriate practitioner.
    • Follow up enquiries, outstanding paperwork and agreed next steps.
    • Clear written and spoken English.
    • Support accurate clinical record keeping and ensure required laboratory work is available before appointments.
    • Book, amend and manage patient appointments.
    • Support patients with booking appointments and understanding the next steps in their treatment.
    • Help reduce missed appointments and short-notice cancellations…

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Receptionist Administrator - Emergency Department
University Hospitals Dorset NHS Foundation Trust
·
3.5
Poole BH15 2JB
£25,760 - £27,476 a year
Part-time
Apply on company site

Job details

£25,760 - £27,476 a year
Part-time
Poole BH15 2JB

Full job description

Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.

The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

** PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION: **

What personal qualities/attributes do you have that you feel will be beneficial to this post?

Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills

Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Interview date: 11th November 2026

The successful applicant will possess:
Good IT skills

Excellent customer service skills

Manage own workload whilst effectively prioritising tasks

Ability to work within a demanding environment, demonstrating a confident approach to difficult situations

Excellent team player with good communication skill

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
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