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    • You’ll also prepare patient notes, update records following appointments and support the smooth running of clinics.
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    • To assist in the organisation of CIU team clinical workload and manage referrals and bookings.
    • To act as first point of contact for all forms of communication…
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    • Keep appointments running smoothly and efficiently so everything flows well for the team.
    • As a receptionist, you will provide outstanding customer service to…
    • Whether you're greeting customers, managing appointments, handling administrative tasks, or supporting our clinical teams, you'll help ensure the smooth running…
    • Tasks will include responding to patient calls, emails and enquiries, scheduling appointments and organising clinics, patient administration, data input,…
    • Speak with new enquiries by phone as a trusted advisor, helping the right people take the next step and book and pay for the new client experience.
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    • Offering plenty of variety and training, this rewarding role will involve managing, prioritising, uploading and disseminating referrals, raising and changing…
    • As a practice dealing with patients ranging from one to 100 years old the ability to deal with any and all people is a must as we strive to provide excellent…
    • Document Management – managing incoming clinical and administrative documents, ensuring they are processed, filed and routed appropriately and within required…
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    •  *Welcoming new patients and guiding them confidently through the intake process.
    •  Preparing patients for their appointments and managing clinic flow.
    • Learning clinical and admin skills through full training.
    • Booking appointments and handling reception duties.
    • Greeting patients and helping them feel welcome.
    • As the first point of contact for patients, relatives, ambulance crews and healthcare professionals, you will help ensure the smooth running of these busy…
    • Patient Continuity: Coordinate and send out patient recalls and confirm upcoming appointments to minimize short-notice cancellations.
    • Support accurate clinical record keeping and ensure required laboratory work is available before appointments.
    • Book, amend and manage patient appointments.
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Outpatient Receptionist – Surgical Division
Salisbury NHS Foundation Trust
·
3.3
Salisbury District Hospital, Salisbury SP2 8BJ
£25,272 a year
Full-time
Apply on company site

Job details

£25,272 a year
Annual leave, Employee discount, Company pension
Full-time
Rotating shift
Salisbury District Hospital, Salisbury SP2 8BJ

Full job description

We are looking for a friendly, approachable and flexible person to join our centralised reception team, working on a rotational basis across outpatient reception areas within the Surgical Division.

This is a busy and varied role and you’ll be an important first point of contact for patients attending clinic. You’ll welcome and assist patients, respond to telephone enquiries, support outpatient bookings and help provide a positive experience throughout their visit.

You’ll also prepare patient notes, update records following appointments and support the smooth running of clinics. Accurate bookings, information and clinic arrangements are essential to helping patients move smoothly through their care pathway.

We’re looking for someone with excellent communication and customer service skills who enjoys working with the public and can remain calm and organised in a busy environment. Previous receptionist or customer-facing experience is essential; healthcare experience is desirable.

Flexibility is important as you’ll work across different reception areas to meet service needs. If you’re friendly, organised, adaptable and enjoy teamwork, we’d love to hear from you.

Unfortunately we cannot accept those who need sponsorship to work in this role due to government guideline's.

The staff in this role will work on a rotational basis, being responsible for working on a busy reception desk, receiving patients as they arrive in clinic, dealing with telephone enquiries and managing outpatient bookings. In addition they will form part of the team responsible for preparing case notes and clinic lists to ensure the smooth running of clinics.

Please see attached Job description and person specification for full details of roles and responsibilities

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Please see attached Job description and person specification for full details of roles and responsibilities
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