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    • You’ll manage patient enquiries, book appointments, and coordinate our mobile dental teams to ensure smooth daily operations.
    • Previous experience in private healthcare, medical administration, patient coordination, dental practice, aesthetics, cosmetic surgery, dermatology, hospital…
    • To be intuitive and adapt your consultations with the patient around their preferences, for instance some may be nervous, some may want detail and others want…
    • General Practice/PCN experience and knowledge of EMIS would be advantageous.
    • Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions…
    • Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
    • This is a hands-on, patient-facing role where you will guide people through their longevity journey, from first contact through to treatment and beyond.
    • Coordinate patient appointments and ensure timely follow-up on care plans.
    • Excellent communication skills, both written and verbal, with a focus on customer…
    • Read code/free text relevant clinical information and resolve coding queries.
    • Process Respect forms, Shared Care Agreements and other clinical documentation in…
    • Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.
    • A computerized Dental Practice with a variety of clinical disciplines that allow staff to expand and grow their knowledge and skills and develop over time.
    • Candidates must have an ability and willingness to learn, strong attention to detail involving patient records and a very flexible approach to work.
    • Track AWI stock, ensure clinical room standards, and handle client retention calls.
    • Maximise clinic efficiency through smart diary and booking management.
    • Excellent medical terminology and clinical administration skills.
    • 5+ years’ private medical secretarial experience.
    • On occasions, you must be able to handle irate callers, be able to calm them down and help to resolve their issues.
    • You must be customer focused.
    • Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and…

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Dental Receptionist
At Home Dental
High Wycombe HP11 1RL
•
Hybrid work
£12.50 - £13.50 an hour
Permanent
Apply now

Job details

£12.50 - £13.50 an hour
Free parking, Company pension, Work from home
Permanent
No weekends, Monday to Friday
Hybrid work in HP11 1RL High Wycombe, United Kingdom, High Wycombe HP11 1RL

Full job description

At Home Dental is the UK’s leading provider of domiciliary dental care. Our fully equipped mobile dental clinics bring treatment directly to patients in their homes and care homes, removing barriers to access and transforming the way dentistry is delivered.

We’re expanding nationally and looking for an experienced Dental Receptionist to join our High Wycombe HQ team. You’ll be part of a growing organisation that’s modern, patient-focused, and proud to make a real difference every day.

The Role
As our Dental Receptionist, you’ll be the first point of contact for patients and care homes, providing exceptional service both in person and over the phone. You’ll manage patient enquiries, book appointments, and coordinate our mobile dental teams to ensure smooth daily operations.

This is a hybrid role, typically involving 3 days a week in our High Wycombe office, with the flexibility to work from home on other days.

Key Responsibilities

  • Answer calls and emails from patients and care homes with professionalism and empathy

  • Book and manage appointments using our patient software

  • Support daily scheduling and routing for mobile dental vans

  • Maintain accurate and confidential patient records

  • Process payments and follow up on outstanding accounts

  • Liaise with suppliers and internal teams to ensure seamless service delivery

What We Offer

  • Competitive hourly rate: £12.50–£13.50 per hour

  • Hybrid working: Blend of office and home-based work (3 days in office)

  • Immediate start available

  • 08:30 to 17:00 Monday to Friday: No weekend working

  • Career development: Full training provided and access to Agilio online learning

  • Supportive team culture: Friendly, professional, and purpose-driven

  • Company benefits: Pension plan and continuous professional growth

  • Meaningful work: Help deliver essential dental care to those who need it most in the community.

About You

  • Experience as a dental receptionist, medical administrator, or similar front-of-house role

  • Experience in coordinating teams

  • Excellent communication and telephone manner

  • IT literate and confident using systems like Dentally (training provided)

  • Organised, detail-focused, and calm under pressure

  • Team player with a positive and caring attitude

  • Open to training if joining from a healthcare or customer service background

Additional Details

  • Full DBS check required prior to employment

  • Free parking available around our High Wycombe HQ with easy access from the M40

  • Full-time, permanent role – hybrid between HQ and home

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