Medical Records Clerical Officer jobs

About Us

Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.

Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care.

The Role

This will be a varied job role which largely surrounds case related administration, including requesting medical records, processing medical records, calling GP’s & Hospitals for updates on outstanding records requests, combining records, calling medical experts for updates on outstanding reports and general administration duties.

Responsibilities

• Requesting Medical Records from GP’s Hospitals, Ambulance Service and Dental Practices

• Calling Records Providers for updates to ensure records are obtained in a timely manner

• Quality Checking Medical Records Received

• Processing Records Received

• Producing an invoice for Records Work

• Combining & Extracting Records

• Removing Passwords from Encrypted documents

• Monitoring the records mailbox

• Assisting on task lists

• Other ad hoc duties as required

Person Specification

• GCSE Maths and English at Grade C or above, or equivalent

• Administrative experience

• Knowledge of Microsoft Office packages including Word and Outlook

• Strong IT skills, knowledge of Win Zip, 7 Zip, Egress Switch, Micro Dicom, Image Exchange Portal would be an advantage.

• Excellent standard of written and spoken English

• Ability to always maintain client confidentiality

• Ability to deal with volumes of work and manage conflicting priorities

• High levels of accuracy and attention to detail

• Experience of dealing with customers on the telephone

• NVQs or qualifications in business administration is a distinct advantage

• Desirable to have a medical or legal background in Admin.

Salary & Hours

• Salary of £22,902.10 - £26,722.54, dependent on age.

• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.

Benefits