Whaddon Healthcare is an Outstanding (CQC rating) GP practice serving a vibrant community with over 21,500 registered patients across two sites in Bletchley and Water Eaton. Our dedicated team strives to deliver high-quality general practice services, specialist community clinics, and comprehensive patient care in a supportive environment.

Overview

We are seeking an enthusiastic and motivated individual with excellent interpersonal and communication skills to join our Community Administration Team. The successful candidate will work within a professional, efficient, and friendly office environment from November 2026.

This is 1 year fixed term maternity cover position; however, there may be an opportunity for the role to become permanent for the right candidate, subject to organisational requirements and a satisfactory performance review.

Job Summary

Applicants must have excellent computer skills and desire to learn to carry out general daily admin duties.

The post holder will have responsibility for dealing with enquires, typing and receipt/dispatch of correspondence and will assist in the organisation of the community clinics. A high degree of confidentiality, sensitivity, discretion and tact in required.

Main Duties and Responsibilities

· Delivering the technical support for clinics. Programming and downloading cardiac monitors.

· The post holder is required to undertake general administrative duties including photocopying, scanning, faxing, sending out mail/distributing mail.

· Provide an efficient administration service as part of a team to ensure the smooth running of the clinics and to support our clinicians.

· IT skills are essential.

· To receive and deal with telephone and other enquiries regarding appointments from patients and referring GPs.

· To pass letters and referrals to the relevant GPs for initial assessment.

· Any other duties that may be reasonably expected of the post holder for the provision of services as directed by the Practice Manager.

CONFIDENTIALITY

· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

· In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential.

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH AND SAFETY AT WORK ACT

Under the provisions of the Health and Safety at Work Act 1974 it is the duty of every employee to:

· Take reasonable care of themselves and of others who may be affected by their acts of omissions.

· Co-operate with their employer in ensuring that all statutory and other requirements are complied with.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own time, workload, and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people’s needs for alternative methods of communication and respond accordingly.

Changes in government policy may result in a change in working hours or assigned duties.

Expected hours: 25.0 per week

Benefits: