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    • Hours – Full time – 40 hours.
    • Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in…
    • Previous experience of working within a medical environment would be preferred but not essential as full training will be given.
    • Ensure urgent medical needs are dealt with promptly by the appropriate clinician.
    • The Medical Receptionist/Administrator shall form one of the office team and…
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    • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions.
    • This is a Part time role for 30 hours a week.
    • Knowledge and understanding of medical terminology is advantageous but not essential.
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    • The successful candidate will provide reception and administrative support during our busy afternoon period, ensuring a professional and efficient service for…
    • This is a key role within the clinic and requires someone who can work independently, provide excellent customer service and support the smooth day-to-day…
    • This role supports an event-led medical service and may involve fluctuating workloads depending on event schedules.
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    • Hours: Full time, 40 hours per week.
    • Engaging with our patients’ enquiries & needs.
    • Quick thinking to resolve any concerns for our patients.
    • The role is varied and includes, client education, customer service, and admin/front desk duties. *.
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    • Shift 1: Monday to Friday, 2:30pm – 5:30pm (15 hours per week).
    • Shift 2: Monday to Friday, 3:30pm – 6:30pm (15 hours per week).
    • Pay: Up to £27,456.00 per year.
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Job Post Details

Patient Advisor - job post

Optical Express Group
3.1 out of 5 stars
Stirling
From £26,500 a year - Full-time
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Job details

Pay

  • From £26,500 a year

Job type

  • Full-time

Location

Stirling

Benefits

Pulled from the full job description

  • Annual leave
  • Employee assistance programme
  • Company pension

Full job description

Location – Stirling with cover in Perth

Hours – Full time – 40 hours

Salary – from £26,500 plus bonus

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our Stirling and Perth clinics. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

  • Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
  • Deliver warm, professional patient welcomes and manage first impressions.
  • Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
  • Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
  • Close consultation process and schedule surgery and aftercare.
  • Manage payment, finance and administrative booking requirements.
  • Meet and exceed individual commercial KPIs.

Experience/requirements

  • Previous experience of a patient facing role
  • Excellent communication and interpersonal skills
  • High attention to detail and organisational skills
  • Proficient with use of digital and diagnostic technology
  • Experience within healthcare or high-end retail would be preferred.
  • Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

  • State of the art, modern working environments
  • 33 days annual leave*
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme
  • Access to a range of exclusive offers, discounts and rewards
  • Employee Assistance Programme and Wellbeing Solutions/Support
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