Medical Secretary jobs in Guildford GU2

Could you be The One?

We’re looking for a warm, friendly and ninja-efficient Receptionist & Front of House Coordinator, to help our patients feel better just by walking into our clinic, brighten their day, and keep everything running smoothly behind the scenes.

Easy!

• Permanent salaried position
• Competitive salary
• Pension and holiday pay
• 4 full days per week - this is essential for the smooth running of the clinic
• Start date - September / October 2026

Meadowside Osteopathy is a values-led, family-friendly private clinic with a simple purpose: to help people feel better through everything we do.

We see patients from 1 week to 95 years old — and we love looking after them all.

You can find out more about us here: www.meadowsideosteopathy.co.uk

We also love looking after our team, and we know that a happy team = happy patients every day.

If you love people, enjoy creating a great customer experience, and take pride in keeping things calm, smooth and professional, we would love to hear from you.

About the role

As Receptionist and Front of House Coordinator, you’ll be at the heart of the clinic experience.

You’ll welcome patients and visitors, respond to enquiries, book appointments, take payments, coordinate the diary, and help the clinic run calmly and beautifully throughout the day.

You’ll also work closely with our practitioners and support team to help patients understand their appointment options, treatment plans and costs, and feel confident about their care.

The right person will be kind, organised and clear in their communication, especially with people who may be in pain, worried, unsure, or looking for guidance.

What we can offer

• A comfortable, friendly and supportive working environment
• A great team with a strong ethos and culture
• Meaningful work, where you can make a real difference to people
• A varied role with lots of people to serve — from babies to the elderly and everyone in between
• Training and support with our software systems and clinic processes
• The opportunity to contribute to a values-led clinic with a strong focus on patient care, professionalism and ongoing development

What we’re looking for

Experience in hospitality, reception, sales or a similar client-facing role would be a great advantage.

What matters most is that you are warm, professional, organised and confident communicating with people.

You’ll also need to be comfortable talking about treatment plans, costs and appointment options in a clear, reassuring and confident way, helping patients feel informed rather than pressured.

You’ll need:

• Excellent interpersonal and written communication skills
• Confidence speaking with patients in person, by phone, WhatsApp message and email
• Confidence helping patients understand what happens next, and supporting them to book the appointments recommended by their practitioner
• Confidence processing payments and using computer systems, with training provided where needed
• Good organisational skills and attention to detail
• The ability to stay calm, clear and helpful when things are busy
• A proactive, reliable and team-focused approach
• An interest in contributing positively to the clinic’s vision, growth and ongoing development

You might be The One if:

• You genuinely love people and enjoy making others feel welcome
• You are confident on the phone and clear in writing
• You can stay calm, warm and organised when several things are happening at once
• You are comfortable discussing money, bookings and treatment options professionally
• You notice what needs doing and take pride in keeping things running smoothly
• You care about doing things properly, not just getting them done
• You want to be part of a small, values-led team where patient experience really matters

What you’ll be doing

Your responsibilities will include:

• Welcoming patients and visitors warmly into the clinic
• Responding to in-person, phone, WhatsApp message and email enquiries
• Arranging appointments and helping patients with booking queries
• Explaining treatment plans, appointment options and costs in line with practitioner guidance
• Processing payments accurately and efficiently
• Helping patients feel supported, informed and confident about their care
• Working collaboratively with practitioners and support team members
• Coordinating the diary, including absences, meetings, room use and practitioner availability
• Supporting routine administrative tasks such as stock orders, messages and handovers
• Opening and/or closing the clinic as required
• Helping keep the clinic neat, tidy, calm and welcoming throughout the day
• Upholding Meadowside’s values, standards and professional culture in all patient and team interactions

What it’s like working at our clinic

You’ll start the day by opening the clinic, checking messages, and making sure reception and the treatment rooms are ready for the day.

You would then spend time greeting patients and visitors, answering calls, responding to WhatsApp and email enquiries, taking payments, and working with the osteopaths to help patients understand their treatment plan and feel confident booking their appointments into the diary.

We have many lovely, loyal regular patients who you’ll get to know, so some visits just feel like a catch-up with old friends — that’s one of the things we love most about working at Meadowside.

Lunch with the team is an hour long, and may be in the staff kitchen or outside on our picnic bench. We try not to “talk shop” and have a proper break and a friendly chat, with the odd homemade cake thrown in!

We have regular team huddles and monthly team meetings, which include our Good Egg Award — voted by everyone for the team member who goes above and beyond for the team or patients.

We hold team days and social events several times a year, so everyone feels aligned and connected.

If you are interested in healthcare and want to learn more about the amazing work our osteopaths do, you’ll be in the perfect place to learn.

Every day is a little different, but the focus is always the same: helping everyone feel at home, and helping the clinic run smoothly throughout the day.

How to apply

To apply, please email info@meadowsideosteopathy.co.uk with your CV and covering letter.

Please also include your available start date, and confirm that you are available to work 4 full days per week.

References will be requested as part of the application process.

Pay: £14.00-£16.00 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Are you able to work 4 full days per week with us? This includes 8 hours plus lunch
• What are the 2 most important things which make you most suitable to this role?
• Are you comfortable learning and using new software as part of your role? (for example, clinic management diary, payment tracking etc)?

Work Location: In person