Medical Secretary jobs in Swindon SN25

Receptionist

Orthodontic Practice Full Time | 40 Hours per Week - Salary: TBC

We are a friendly, professional, and patient-focused orthodontic practice seeking an enthusiastic and organised Receptionist to join our team. This is an excellent opportunity for an individual who enjoys delivering exceptional customer service and thrives in a busy healthcare environment.

The successful candidate will be the first point of contact for our patients, helping to create a welcoming and positive experience while ensuring the smooth day-to-day running of the reception area.

Key Responsibilities

• Greeting patients and visitors in a friendly and professional manner
• Managing incoming telephone calls, emails, and patient enquiries
• Booking, confirming, and rescheduling appointments
• Maintaining accurate patient records and updating practice management software
• Handling patient correspondence and administrative tasks
• Processing payments and managing financial transactions
• Explaining appointment procedures and providing patient support where appropriate
• Liaising with clinicians and the wider dental team to ensure efficient patient flow
• Managing recall systems and appointment reminders
• Assisting with treatment plan administration and patient communications
• Maintaining confidentiality and compliance with GDPR and practice policies
• Ensuring the reception area remains organised, professional, and welcoming
• Supporting the team with general administrative duties as required

About You

The ideal candidate will have:

• Excellent communication and interpersonal skills
• A professional, friendly, and compassionate approach
• Strong organisational and time-management abilities
• Excellent attention to detail
• Confidence using computer systems and Microsoft Office applications
• The ability to multitask and remain calm under pressure
• A proactive and positive attitude with a strong team-working ethic

Essential / Desirable Experience

• Previous experience in a reception, customer service, or administrative role
• Previous dental and/or orthodontic reception experience is highly desirable and ideally required
• Experience using dental practice management software would be advantageous
• Knowledge of dental or orthodontic procedures and terminology is beneficial

Working Hours

• 40 hours per week
• One Saturday per month (with time arrangements discussed at interview)

What We Offer

• A supportive and friendly working environment
• Opportunity to work within a professional orthodontic team
• Ongoing training and development opportunities
• Competitive salary (TBC)

If you are a motivated individual with excellent customer service skills and a passion for delivering outstanding patient care, we would love to hear from you.

To apply, please submit your CV and a covering letter explaining why you would be a great fit for our practice.

Pay: From £13.00 per hour

Expected hours: 40.0 per week

Benefits:

• On-site parking

Work Location: In person