Pals in Nhs jobs
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- University Hospitals Dorset NHS Foundation TrustPoole BH15 2JB
- If you have sensitivity and empathy, can demonstrate excellent interpersonal skills and are a critical thinker with an aptitude for problem solving, this role…
- Mid and South Essex NHS Foundation TrustBasildon SS16 5NL
- In this vital role, you will provide comprehensive administrative and organisational support, including the coordination and management of PALS activity for the…
- Calderdale and Huddersfield NHS Foundation TrustHuddersfield HD3 3EA
- This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly…
- South London and Maudsley NHS Foundation TrustLondon SE5 8AZ
- Candidates will also be asked to participate in an online exercise / assessment during w/c August 17th.
- Ensuring that the Trust is advised of legislative and…
- Royal National Orthopaedic Hospital NHS TrustStanmore HA7 4LP
- Employee assistance programme
- Season ticket loan
- The Nursing & Patient Experience Lead will be a key support to the Deputy Chief Nurse, providing highly visible strong clinical leadership, support and guidance…
- University Hospitals of North Midlands NHS TrustStoke-on-Trent ST1 4FA
- The post holder will be a Registered Healthcare Professional and hold an MSc in Advanced Clinical Practice.
- The role will include developing audit and research…
- Somerset NHS Foundation TrustYeovil BA21 4AT
- Annual leave
- Employee discount
- Company pension
- UK visa sponsorship
- Key duties include the examination, investigation, treatment and referral (as appropriate) of patients presenting to the Emergency Department.
- Bradford Teaching Hospitals NHS Foundation TrustBradford BD9 6RJ
- To apply for this post you must either already be qualified as an RN Child/RSCN/RN and hold an NMC pin or be fully qualified by October 2026.
- Bradford Teaching Hospitals NHS Foundation TrustBradford BD9 6RJ
- To apply for this post you must either already be qualified as an RN Child/RSCN/RN and hold an NMC pin or be fully qualified by October 2026.
- Essex Partnership University NHS Foundation TrustHarlow CM20 1QX
- Employee discount
- Relocation assistance
- Company pension
- Responsible for the assessment implementation and evaluation of care plans for individual service users.
- Work as a key worker for individual patient needs.
- Royal Surrey NHS Foundation TrustGuildford GU2 7XX
- Previous experience of caring for high dependency patients and staff management is desirable as you will work closely with many specialty teams including our…
Job Post Details
PALS & Complaint Caseworker - job post
3.43.4 out of 5 stars
Poole BH15 2JB
£32,073 - £39,043 a year - Part-time
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Job details
Pay
- £32,073 - £39,043 a year
Job type
- Part-time
Location
Poole BH15 2JB
Full job description
We are seeking to recruit a Complaints Caseworker who has the right set of values to join our team.
If you have sensitivity and empathy, can demonstrate excellent interpersonal skills and are a critical thinker with an aptitude for problem solving, this role would be ideal for you.
The post holder is an integral member of the Patient Experience Team, aiming to resolve complaints in accordance with the NHS complaints regulations. This includes identifying opportunities where complaints can be resolved quickly and to the satisfaction of the complainant, as well as using appropriate methodology to carry out thorough investigations and write detailed response letters.
You will carry a caseload of complaints, from the first point of contact with the complainant. The role involves building strong relationships with the people who use our service as well as liaising with and supporting managers and staff to address questions and concerns. We are continually learning and improving, striving to create a complaint handling service that reflects national best practice and to use every complaint as an opportunity to better understand and improve the quality of our services.
If you would like to know more, we look forward to hearing from you.
Base Location: Poole and Royal Bournemouth Hospitals
Interview: August 27th
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
If you have sensitivity and empathy, can demonstrate excellent interpersonal skills and are a critical thinker with an aptitude for problem solving, this role would be ideal for you.
The post holder is an integral member of the Patient Experience Team, aiming to resolve complaints in accordance with the NHS complaints regulations. This includes identifying opportunities where complaints can be resolved quickly and to the satisfaction of the complainant, as well as using appropriate methodology to carry out thorough investigations and write detailed response letters.
You will carry a caseload of complaints, from the first point of contact with the complainant. The role involves building strong relationships with the people who use our service as well as liaising with and supporting managers and staff to address questions and concerns. We are continually learning and improving, striving to create a complaint handling service that reflects national best practice and to use every complaint as an opportunity to better understand and improve the quality of our services.
If you would like to know more, we look forward to hearing from you.
Base Location: Poole and Royal Bournemouth Hospitals
Interview: August 27th
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
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